EMILY HEAD
Austin,TX
Summary
Expert bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes. Looking to bring mixology proficiency and engaging customer service skills to any challenging environment. Diligent trainer, strong leader, and problem-solver with exceptional management abilities. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
7
7
years of professional experience
Work History
Bartender, Server, Trainer
The Line Hotel
01.2019 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Taught employees bar sales techniques, resulting in higher profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes (300+) during special events, nights and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server, Trainer
Patsy's Cafe
03.2018 - 01.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Improved daily sales 5-10% through upselling.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sever, Host, Trainer
Chuy's
01.2017 - 02.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Arts - Integrative Studies
University of North Texas
Denton, TXMinor - Nonprofit Organization And Leadership
University of North Texas
Denton, TXFull Stack Web Developer Bootcamp - JavaScript, React, React Native, Node, Mongo Db
NuCamp
Remote11.2022
Skills
- Hospitality service expertise
- Highly reliable
- Engaging personality
- New hire training
- Inventory
- Ordering Procedures
- Health Codes Compliance
- JavaScript
- React/ React Native
- Mongo
- Node
- Sales expertise
- Guest Relations
Timeline
Bartender, Server, Trainer
The Line Hotel
01.2019 - Current
Server, Trainer
Patsy's Cafe
03.2018 - 01.2019
Sever, Host, Trainer
Chuy's
01.2017 - 02.2018
Bachelor of Arts - Integrative Studies
University of North Texas
Minor - Nonprofit Organization And Leadership
University of North Texas
Full Stack Web Developer Bootcamp - JavaScript, React, React Native, Node, Mongo Db
NuCamp
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