Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Emily Heater

Redmond,OR

Summary

In the position as an Intensive Care Unit technician, it was within my job duties to handle difficult patient to family situations, through some of life toughest moments. I gained the skills necessary to handle nurses concerns as a significant resource within the unit while also providing the daily assignment sheets and patient charts for all nurses in the unit, while reporting to the charge nurse. It was also of importance to handle the office skills necessary to coordinate between patient to nurse, nurse to patient, and nurse to family care appropriately. Currently seeking to continue office work type duties, as it is my strongest skills.

Overview

8
8
years of professional experience

Work History

CNA 2

St. Charles Health System
03.2019 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Worked the Unit Secretary role and organized family to nurse communication while organizing and handling patient to family phone calls.

Barista

Dutch Bros Coffee Company
03.2016 - 10.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Handled customer complaints in a professional manner

Education

Associate of Arts - Transfer

Central Oregon Community College
Bend, OR
12.2023

Skills

  • Compassionate Communication
  • Complex Problem-Solving
  • CPR Certification
  • Problem Solving
  • Medical Terminology
  • Attention to Detail
  • Observant
  • Active Listening
  • Organizational skills
  • Proficient in office duties

Languages

Spanish
Limited Working

Additional Information

References


David Engel (1st year Spanish instructor):

Email: david.engel@osucascades.edu


Hannah Merrill (personal reference)-

Cell: (541)-819-4990


Michelle Rodriguez (personal reference)-

Cell: (541)-788-0785

Timeline

CNA 2

St. Charles Health System
03.2019 - Current

Barista

Dutch Bros Coffee Company
03.2016 - 10.2019

Associate of Arts - Transfer

Central Oregon Community College

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Emily Heater