Emily Hebert
Donaldsonville,LA
Summary
Experienced Emergency Communications Officer with a strong background in handling high-pressure situations and managing emergency responses. Skilled in utilizing various communication technologies, coordinating rescue efforts and providing critical information to first responders. Demonstrated ability to maintain composure during crisis scenarios while ensuring efficient communication flow. Previous roles have resulted in improved response times and heightened safety measures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Iberville Parish Government
Plaquemine, LA
09/21/22 - Current
- Dispatched personnel and equipment as necessary to respond to emergency situations.
- Trained new staff members on emergency protocols and best practices.
- Monitored radio traffic to ensure proper communication protocol was followed.
- Utilized mapping software programs to assist responders in navigating scene locations.
- Adhered strictly to established safety protocols while managing active emergencies.
- Coordinated resources between multiple agencies during large scale emergencies.
- Operated a variety of communications systems including two-way radios, telephone systems, computers.
- Remained calm under pressure while providing clear instructions during high stress situations.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Advised personnel about accidents, weather conditions or other hazards.
- Used radio, telephone and computer system to update first responders with new information.
Cashier
Riverside Specialty Meats
Plaquemine, Louisiana
06.2022 - 09.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Communicated daily specials to customers.
- Replenished beverages when necessary.
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
Assistant Store Manager
Dollar General Store
Woodworth, LA
02.2019 - 06.2022
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised cash handling processes to ensure accuracy of transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
GED -
Sowela Technical Community College
Lake Charles, LA05-2020
Skills
- Geographical knowledge
- Information Gathering
- Emergency protocols
- Stress Tolerance
- Incident documentation
- Emergency Management
- Active Listening
- Data Systems Operation
- Decision-Making
- Radio Frequencies Monitoring
- Emergency Response Procedures
- 911 System Information Databases
Certification
- The Louisiana Board Of Ethics - Ethics Training for Public Servants 2022,2023,2024
- FEMA- Integrated Public Alert And Warning System (IPAWS) For Alert Originators (IS-247.B) 2022
- FEMA- Introduction to Incident Command System (IS-100.C) 2024
- FEMA- Basic Incident Command System for Initial Response (IS-200.C) 2024
- FEMA- An Introduction to the National Incident Management System (IS-700.B) 2024
Timeline
Cashier
Riverside Specialty Meats
06.2022 - 09.2022
Assistant Store Manager
Dollar General Store
02.2019 - 06.2022
Emergency Communications Officer
Iberville Parish Government
09/21/22 - Current
GED -
Sowela Technical Community College
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