Summary
Overview
Work History
Education
Skills
Timeline
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Emily Heckle

Prescott Valley,AZ

Summary

Resourceful professional in healthcare strives for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excels at team leadership, problem-solving, and communication, ensuring seamless operations in both a team setting and on my own providing quality service delivery in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Referral Coordinator/Phone Operator

Granite Orthopaedics
PRescott Valley, AZ
06.2024 - Current
  • Assisted in the development of referral processes and procedures.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Provided feedback on relevant referral trends, issues, and best practices.
  • Monitored patient progress throughout the referral process.
  • Resolved conflicts between referring physicians and receiving providers.
  • Performed data entry related to referrals into electronic health record systems.
  • Assisted in training new employees on the organization's policies for processing referrals.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Processed referrals and coordinated with patient to schedule appointment with available providers.
  • Answered all calls on multi-line phones system to schedule patients
  • Verification of insurance plans
  • Inputted all patient information into EMR

Medical Office Assistant

Arizona Grand Medical Center
Prescott, AZ
04.2019 - 11.2022
  • Greeted patients and visitors in a professional and friendly manner.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Collected payments from patients for services rendered.
  • Verified insurance coverage for each patient visit.
  • Managed medical records using an electronic health record system.
  • Prepared patient charts prior to each appointment.
  • Assisted physicians during examinations by providing instruments and supplies as needed.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Assisted in managing staff to ensure an effective and efficient office
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Maintained medical supply inventory levels and ordered additional supplies when needed.
  • Insurance Verification
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Multi-line phone/Returning all voicemails
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Provided education to patients about their medications or treatments.
  • Scheduled appointments for patients via phone and in person.
  • Referrals and prepared medical records for patients.
  • Processed referrals for specialist visits or diagnostic tests.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Scheduled and confirmed patient appointments and consultations.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • PFT testing
  • Prepare EMG procedure room for testing
  • Constitute Botox Injections
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • EMR
  • Authorizations
  • Medical Records
  • Faxes - both incoming and outgoing

Education

High School Diploma -

Smart Schools
Phoenix, AZ

Skills

  • Insurance precertification processes
  • Multi-line phone proficiency
  • Multi-line telephone operation
  • Referral tracking
  • Lead generation
  • HIPAA regulations
  • Accurate documentation
  • Medical terminology knowledge
  • Appointment scheduling
  • Data entry proficiency
  • Pre-authorizations
  • Time management
  • Decision-making
  • Staff development
  • Team leadership
  • Work prioritization
  • Verbal and written communication
  • Staff management

Timeline

Referral Coordinator/Phone Operator

Granite Orthopaedics
06.2024 - Current

Medical Office Assistant

Arizona Grand Medical Center
04.2019 - 11.2022

High School Diploma -

Smart Schools

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Emily Heckle