Emily Hedenland
Hermitage,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Deposits/Front Desk/Host
Dave And Buster's
01.2023 - 04.2024
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Handled server cash outs, ensured proper tip outs, reported discrepancies and maintained precise financial records.
- Prepared daily financial reports and cash drawers, counted totals and prepared daily bank deposits.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Maintained balanced cash vault with correct money values and accurate documentation.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Managed phone system effectively, routing calls appropriately while maintaining a polite and professional demeanor at all times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Supported servers, food runners, and bussers by greeting and checking on tables, retrieving items for guests, running food, and pre-bussing tables.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Completed daily side work and opening and closing duties without fail.
- Trained new front of house and back office employees on company policies, register operations, and effective communication techniques with customers and other staff.
Secretary/Treasurer
Dublin Bay Homeowner's Association
04.2021 - 02.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Maintained monthly report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated homeowner contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
Front Desk
Jacksonville Ice And Sportsplex
05.2016 - 02.2018
- Managed facility rentals and scheduling and collected deposits, fees, and payments.
- Handled cash accurately and prepared deposits.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Receptionist
Kingdom Management
03.2017 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and vendors, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted in the development of annual budgets, contributing to cost-effective resource allocation.
- Reviewed purchase orders to ensure alignment with approved budgets before processing payments, minimizing overspending risks.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FL12.2016
Skills
- Basic accounting
- Guest Relations
- Microsoft Office
- Cash Handling
- Detail Oriented
- Administrative Skills
- Dependable and Responsible
- Calm Under Pressure
Timeline
Deposits/Front Desk/Host
Dave And Buster's
01.2023 - 04.2024
Secretary/Treasurer
Dublin Bay Homeowner's Association
04.2021 - 02.2023
Receptionist
Kingdom Management
03.2017 - 09.2017
Front Desk
Jacksonville Ice And Sportsplex
05.2016 - 02.2018
Bachelor of Arts - Psychology
University of North Florida