Emily Hedges
Anderson,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Office Manager
McKinney & Company Law
05.2016 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Legal Assistant/Receptionist
McKinney & Company Law
01.2013 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Paraprofessional Aide
Eastside Elementary School
08.2011 - 05.2012
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Dental Assistant
Dr. Gregg W. Horstmeyer, D.D.S
04.2009 - 07.2011
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Education
Associate of Science - Dental Assisting
IUPUI, IU School of Dentistry
IndianapolisBachelor of Science - Business Management
Indiana Wesleyan University
Indianapolis, IN05.2022
Skills
- Calendar Management
- Training and Development
- Handling Complaints
- Financial Accounting
- Financial Management and Reporting
- Policy Implementation
- Billing and Invoicing
- Administrative Oversight
- Human Resources
- Team Bonding
- Scheduling
- Meeting Coordination and Support
- Report Preparation
- Microsoft Office
- Office Management Software
- Biweekly Payroll Processing
- Excellent Multitasking Abilities
Timeline
Office Manager
McKinney & Company Law
05.2016 - Current
Legal Assistant/Receptionist
McKinney & Company Law
01.2013 - 05.2016
Paraprofessional Aide
Eastside Elementary School
08.2011 - 05.2012
Dental Assistant
Dr. Gregg W. Horstmeyer, D.D.S
04.2009 - 07.2011
Associate of Science - Dental Assisting
IUPUI, IU School of Dentistry
Bachelor of Science - Business Management
Indiana Wesleyan University
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