Emily Heidenrich
Stillwater,OK
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
3
3
years of professional experience
Work History
NTPGA Administive Intern
Northern Texas PGA
Frisco, Texas
04.2024 - Current
- Assist junior golfers, parents, caddies and spectators by answering questions and providing quality customer assistance to ensure all customers have a positive experience when interacting with the Northern Texas PGA
- Work extensively with BlueGolf (tournament management software) to process memberships, organize reports, create pairings for Junior Tour tournaments in East Texas, West Texas and Metroplex.
- Prepare tournament information packets which include printing, organizing and checking tournament documents for operational staff.
- Support Junior Tour programs such as Points Challenge Race, Caddie Program, Junior Tour 60'w Club and Membership Packets through various tasks.
- Inform and enforce Junior Tour Rules and Regulations including Rules of Golf, Caddie Program, and Pace of Play.
- Provide support to select Section, Foundation, Office and Golf Park Operations when needed.
Social Media Coordinator, Pro Shop Attendant, Lodging Coordinator
Karsten Creek Golf Club
Stillwater, OK
04.2023 - 05.2024
- Helped Karsten Creek rebrand their website, helped customers with what they needed either on the phone or in person, and took a leadership position to help communicate to lodge guest and help book lodge rooms
- Help overlook the three lodges and communicate to guest if they needed anything with their stay
- Handled opening duties, cleaning, communication duties, marketing ideas, and graphic design ideas.
Pro Shop Attendant
Canyon Springs Golf Club
San Antonio, TX
04.2021 - 12.2022
- Helped at the front desk with checking in people with tee times, helped with opening duties, and helped with communicating with members and guest
- Helped overlook tournaments that had up to 250 guests and helped manage with my co-workers
- Handled opening duties, communication duties, and helped with tournaments.
Education
Bachelor of Science in Strategic Communications -
Oklahoma State University
05.2025
Skills
- Internet Marketing
- Adaptable and Flexible
- Engaging with Diverse Customers
- Attention to Detail
- Returns and Exchanges
- Meeting Sales Goals
- Building Customer Loyalty
- Store Policies and Procedures
- Available Nights, Weekends and Holidays
- Customer Service
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
Affiliations
- Member, Alumni Association
- Gamma Phi Beta Member
Timeline
NTPGA Administive Intern
Northern Texas PGA
04.2024 - Current
Social Media Coordinator, Pro Shop Attendant, Lodging Coordinator
Karsten Creek Golf Club
04.2023 - 05.2024
Pro Shop Attendant
Canyon Springs Golf Club
04.2021 - 12.2022
Bachelor of Science in Strategic Communications -
Oklahoma State University
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