Emily Heim
Ballston Spa,NY
Summary
Hello! My name is Emily. I would consider myself an outgoing person and hardworking. I have several years of customer service and work well with colleagues. I'm eager to put myself out there and try new things in the work field. I have a bachelors in sociology with a minor in childhood education. With experience as a Proactive Server, Telecounselor, and Hostess with extensive experience in customer service roles. Successfully managed multiple tasks simultaneously, refining skills in POS systems, complaint resolution, and team collaboration. Bringing strong work ethic, effective communication, and problem-solving abilities to enhance guest experiences and support team success.
Overview
8
8
years of professional experience
Work History
Server
Harvest and Hearth
2023.05 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Telecounselor
Hartwick College
2022.04 - 2023.10
- Increased client satisfaction by providing timely and accurate information on various educational programs.
- Developed comprehensive knowledge of financial aid options available to students, empowering them in making informed decisions regarding tuition assistance.
- Enhanced student enrollment rates through effective communication of program benefits and admission requirements.
- Assisted in improving marketing strategies for targeted outreach campaigns, leading to increased inquiries from prospective students.
- Delivered personalized follow-up communication to prospective students, reinforcing their initial interest and addressing any additional concerns they may have had.
- Worked closely with admissions representatives to coordinate open house events or campus tours for interested parties, increasing overall brand exposure among potential applicants.
- Maintained detailed records of all interactions with prospective students, ensuring accurate tracking of leads and follow-up activities.
- Listened to clients' concerns and provided encouragement and support.
Hostess
Saratoga Winery
2022.05 - 2022.10
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Gym Receptionist
Hartwick College
2021.12 - 2022.05
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Checked members into gym by scanning ID cards
Busser
Next Door Kitchen and Bar
2016.10 - 2020.03
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
Bachelor of Arts - Sociology
Hartwick College
Oneonta, NY05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Sales Techniques
- Problem-Solving
- Multitasking Abilities
- Reliability
- Reliable and Responsible
- Decision-Making
- Teamwork and Collaboration
- Time Management
- Effective Communication
- Organizational Skills
Timeline
Server
Harvest and Hearth
2023.05 - Current
Hostess
Saratoga Winery
2022.05 - 2022.10
Telecounselor
Hartwick College
2022.04 - 2023.10
Gym Receptionist
Hartwick College
2021.12 - 2022.05
Busser
Next Door Kitchen and Bar
2016.10 - 2020.03
Bachelor of Arts - Sociology
Hartwick College
Similar Profiles
Elizabeth MessingerElizabeth Messinger
Server at Hearth CafeServer at Hearth Cafe
John KulinkJohn Kulink
Manufacturing Engineer III at Hearth and Home TechnologiesManufacturing Engineer III at Hearth and Home Technologies
Kai LaplanteKai Laplante
Lead Line Cook at Hearth Restaurant and PubLead Line Cook at Hearth Restaurant and Pub