Emily Heitman
Sterling,IL
Summary
Well-educated individual with data integrity and client education talents. A communicative Caseworker with a background spent working with culturally diverse individuals and recommending the best options for treatment. Compassionate Caseworker with background in social services and child welfare. Possess strong knowledge of case management, crisis intervention, and advocacy. Demonstrated skills in counseling and relationship-building have resulted in positive outcomes for clients. Adept at collaborating with multidisciplinary teams to develop comprehensive support plans for individuals and families. Compassionate Caseworker known for high productivity and efficient task completion. Specialize in client needs assessment, resource coordination, and case management planning. Excel in communication, empathy, and problem-solving to support clients effectively. Navigate challenging situations with patience and understanding to achieve positive outcomes.
Overview
3
3
years of professional experience
Work History
Adult Protective Services Caseworker
Lifescape Community Services
Rock Falls, IL
08.2024 - 08.2025
- Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
- Facilitated group sessions focusing on topics such as life skills development and conflict resolution.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Working with individuals with intellectual and developmental disabilities and individuals who have traumatic brain injuries.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Developed individualized service plans based on client's strengths and identified needs.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Actively participated in interagency meetings designed to coordinate care among multiple providers.
- Attended professional trainings related to best practices in case management techniques.
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Conducted home visits to assess living conditions and support needs.
- Responded to emergency situations by providing immediate support and referrals.
- Facilitated access to community resources and services for clients.
- Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
- Prepared reports and case notes detailing client interactions and progress.
Truancy Officer
Regional Office of Education 47
Sterling, IL
01.2023 - 06.2024
- Provided referrals for mental health or substance abuse treatment when appropriate.
- Prepared reports summarizing findings from investigations into truancy cases.
- Participated in regular meetings designed to review current trends in student attendance data.
- Created positive relationships with parents and guardians to ensure they understand the importance of regular attendance at school.
- Investigated unexcused absences by interviewing students and their families.
- Attended court hearings related to truancy cases as needed and provided testimony if necessary.
- Monitored student attendance records and identified patterns of absences.
- Developed individualized plans for students in order to reduce the number of days absent from school.
- Assisted in developing policies related to attendance and truancy prevention.
- Interacted with students, families, and school personnel to identify root causes of truancy.
- Facilitated communication between schools, courts, law enforcement, social services, and other relevant parties regarding truancy cases.
- Met regularly with teachers and staff members to discuss strategies for improving student attendance.
- Educated students on the consequences associated with habitual absenteeism.
- Conducted home visits when necessary to better understand why a student is not attending school regularly.
- Maintained accurate records of all interventions made in order to monitor progress towards reducing truancy rates.
- Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
Control Room Operator
Whiteside County Jail
Morrison, IL
09.2022 - 01.2023
- Ensured compliance with safety regulations and procedures, reporting any violations or potential hazards immediately.
- Provided support to other departments within the organization as needed.
- Monitored and tracked the progress of equipment in process, ensuring that all operations were running smoothly.
- Identified potential problems before they occurred by monitoring trends in performance data.
- Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Implemented process changes based on feedback from colleagues or customers.
- Ensured compliance with safety protocols and regulations.
- Communicated effectively with other team members regarding changes or updates related to production operations.
- Adhered to plant safety and environmental policies and procedures at all times.
Internship Student
Whiteside County Illinois
Morrison, IL
05.2022 - 08.2022
- Facilitated group sessions on topics such as substance abuse prevention and anger management.
- Assisted in the development and implementation of individualized case plans for probationers.
- Organized and maintained client files in accordance with departmental policies and procedures.
- Conducted risk assessments of probationers to determine appropriate levels of supervision.
- Conducted home visits with probationers and their families, as needed.
- Monitored court hearings and provided feedback to assigned probation officers.
- Attended meetings with community agencies, such as schools and treatment providers, to ensure that services were being provided appropriately to clients.
- Observed behavior changes in probationers during routine contacts and reported observations to assigned Probation Officers promptly.
- Prepared written reports summarizing interviews conducted with clients or other parties involved in a case file.
- Participated in weekly team meetings with supervisors and other staff members to discuss caseloads and provide updates on current cases.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
Education
Bachelor of Science - Law Enforcement And Criminal Justice Admin
Western Illinois University
Macomb, IL05-2022
Skills
- Case management
- Crisis intervention
- Individualized planning
- Client assessment
- Resource coordination
- Relationship building
- Referral management
- Team collaboration
- Conflict resolution
- Report writing
- Community outreach
- Confidentiality compliance
- Client advocacy
- Records management
- Case file documentation
- Highly effective communication
- Case information confidentiality
- Client engagement
- Case investigations
- Family engagement
- Client interaction
- Regulatory compliance
- Behavioral observation
- Medicare and medicaid applications
- Time management
- Trauma informed care framework
- Written communication
- Adaptability and flexibility
- Human Behavior Understanding
- Excellent communication
- Mental health treatment
- Multitasking Abilities
- Task prioritization
- Self motivation
Timeline
Adult Protective Services Caseworker
Lifescape Community Services
08.2024 - 08.2025
Truancy Officer
Regional Office of Education 47
01.2023 - 06.2024
Control Room Operator
Whiteside County Jail
09.2022 - 01.2023
Internship Student
Whiteside County Illinois
05.2022 - 08.2022
Bachelor of Science - Law Enforcement And Criminal Justice Admin
Western Illinois University