Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Helms

Bloomfield

Summary

Proven Sales Agent at Thomas L Cardella & Associates, adept in customer service and sales goals attainment, expanded client base through effective product presentation and negotiation. Demonstrated teamwork and problem-solving skills across roles, ensuring high-quality customer experiences and operational efficiency. Achieved consistent sales targets, showcasing reliability and product knowledge.

Overview

1
1
Certification

Work History

Retail Sales Associate

Wild Bills Tobacco
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Dietary Aide

Care Initiatives
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.

Sales Agent

Thomas L Cardella & Associates
  • Explained features and advantages of Spectrum products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.

Server

Maidrite
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

GED -

Indian Hills Continuation Education
Ottumwa, IA
01.2022

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Customer assistance
  • Retail sales
  • Reliability and punctuality
  • Product knowledge
  • Phone etiquette
  • Display setup
  • Sales goals attainment

Certification

I am currently enrolled in a virtual training through the University of Iowa to become a PSS (Peer Support Specialist). I plan on working in a substance abuse rehabilitation center when I become certified.

Timeline

Retail Sales Associate

Wild Bills Tobacco

Dietary Aide

Care Initiatives

Sales Agent

Thomas L Cardella & Associates

Server

Maidrite

GED -

Indian Hills Continuation Education

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Emily Helms