Summary
Overview
Work History
Education
Skills
Mobilephone
References
Timeline
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Emily Henrie

Roy,United States

Summary

Seeking a career with opportunities for growth and advancement in a high-achieving work environment. Proven record of dependability to include fourteen years of quality management, presentation, training and development skillsets. I have worked cross-functionally across multiple roles in every position I've held to properly support my team and company growth. I hold myself to a very high standard of work ethic and am always striving for improvement both personally and professionally.

Overview

23
23
years of professional experience

Work History

Training Administration Coordinator

Teleperformance
Ogden, United States
07.2014 - 07.2024
  • Responsible for training and development of all new personnel
  • Ensure proper access has been provided to each agent for their current role
  • Troubleshoot issues and open work tickets to assist if necessary
  • Ensure all personnel obtain proper credentials and oversee mandatory training
  • Responsible for tracking attendance, recruiting new personnel and taking on additional administrative work as necessary
  • Have assisted multiple companies to include Highmark Blue Cross Blue Shield, Delta Dental, American Express and AT&T.

Customer Service Representative

Walmart
Kokomo, United States
02.2010 - 03.2001
  • Delivered outstanding customer service while fulfilling various roles in the restaurant
  • Supported management by leading the team and enforcing daily standard operating procedures
  • Conducted interviews, oversaw hiring, provided training, and carried out quarterly evaluations of team members
  • Executed random audits, managed cash register balances, and handled nightly bank deposits
  • Performed biannual internal audits to verify adherence to procedures and to surpass customer service expectations.

Shift Supervisor, Customer Service Representative

KFC
Ogden, United States
02.2001 - 04.1995
  • Supported management by leading the team and enforcing daily standard operating procedures
  • Conducted interviews, oversaw hiring, provided training, and carried out quarterly evaluations of team members
  • Executed random audits, managed cash register balances, and handled nightly bank deposits
  • Performed biannual internal audits to verify adherence to procedures and to surpass customer service expectations.

Education

Medical Assisting -

Ivy Tech Community College
Kokomo, IN
01.2013

High School Diploma -

Washington High School
Ogden, Utah
06.1997

Skills

  • Quality Assurance
  • Analytics
  • Training and Development
  • Efficient in Learning and Navigating Systems
  • Microsoft Office Suites
  • Avaya Systems
  • Continued Education and Growth in Leadership Roles
  • Customer Service
  • Computer Technology
  • Business Administration
  • Administrative Leadership
  • Scheduling
  • Scheduling expertise
  • Staff Management
  • Relationship Building
  • Schedule Coordination
  • Administrative Oversight
  • Trainer mentoring
  • Training delivery
  • New Hire Training
  • Public Speaking
  • Group and individual instruction
  • Office Administration
  • File Organization
  • Back office operations
  • Office Management

Mobilephone

801-389-5248

References

  • Rachel Tebbs, (801)-6284533
  • Chloe McCoy, (385)-4921972
  • Sierra Schribner, (443)-2487320
  • Nicole Fullen, (304)-490-8805

Timeline

Training Administration Coordinator

Teleperformance
07.2014 - 07.2024

Customer Service Representative

Walmart
02.2010 - 03.2001

Shift Supervisor, Customer Service Representative

KFC
02.2001 - 04.1995

Medical Assisting -

Ivy Tech Community College

High School Diploma -

Washington High School

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Emily Henrie