Emily Henson

• Canine Esthetician, grooming, bathing, Stylist.
• Scheduler/Administrator: Set appointments,check in customers
• Receptionist: answer and return calls
• Office management:organization of desk and files, and bills
• Order processor: shampoo, blades, brushes ; things needed for the shop.
• Custodial work: vacuuming, mopping cleaning tools and station areas
• Filling: pulling and filling registration cards updating customers files
• Data entry clerk: update files,records,answering phones,returns calls
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Conducted market research to identify trends, opportunities, and threats in the industry.

• Processed customer returns quickly and efficiently.
• Maintained accurate records of inventory and shipments.
• Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
• Assisted in unloading large trucks when needed.
• Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
• Reported any damaged or defective items to supervisor immediately upon discovery.
• Unloaded trucks using pallet jacks, dollies and hand carts.
• Restocked packaging items and tracked boxes, tape and fill materials from inventory.
• Drove overall performance by completing work orders on time.
• Followed safety and quality protocols, and lean processes to minimize accidents.
• Weighed mail to determine correct postage.
• Operated lift and hand trucks to transfer materials to and from target areas.

Customers service

• Conducted inventories on a regular basis to track stock levels.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Processed credit card transactions quickly and securely.
• Maintained up-to-date knowledge of store merchandise and policies.
• Handled customer complaints in a professional manner.
• Developed promotional strategies to increase sales volume.
• Maintained cleanliness of store environment including floors, windows, displays.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Greeted customers and provided exceptional customer service.
• Upsold additional items based on customer interests and needs.
• Processed transactions using a point-of-sale system.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Provided accurate information about products, prices and services.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Developed trusting relationships with customers by making personal connections.
• Helped customers find specific products, answered questions, and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

• Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
• Ensured compliance with health and safety regulations
• Keep a log book of daily tasks completed for record keeping purposes.
• Perform minor repairs on doors, locks and other related fixtures as needed.
• Replenish bathroom supplies such as soap, paper towels and toilet tissue.
• Maintain janitorial supply inventory.
• Clean windows, walls, ceilings, carpets and furniture in assigned areas.
• Inspect buildings for safety hazards before beginning work assignments.