Open To Work
Emily Herman
Hawkeye,IA
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Data Entry. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Environmental Services Housekeeper
Gundersen Health System
06.2025 - Current
- Maintained cleanliness of assigned areas, ensuring adherence to health and safety standards.
- Operated cleaning equipment efficiently to deliver high-quality sanitation services.
- Assisted in waste management processes, promoting eco-friendly practices within facility.
- Followed established procedures for infection control and prevention during cleaning tasks.
- Collaborated with team members to complete daily cleaning schedules promptly and effectively.
- Learned proper handling of hazardous materials, ensuring compliance with safety protocols.
- Adapted quickly to changing priorities while maintaining focus on cleanliness objectives.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
Customer Service Cashier
Casey General Store
08.2022 - 12.2024
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided accurate information.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions with attention to detail.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Collaborated with team members to streamline checkout procedures.
- Educated customers on promotions and store policies for informed purchasing decisions.
- Achieved daily sales targets through effective communication and service skills.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier
Fareway Grocery
06.2022 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances and performed cash reconciliation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance store presentation and product displays.
- Operated cash register efficiently, handling customer transactions and ensuring accurate financial exchanges.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
- Processed returns and exchanges according to store policies, ensuring compliance with company standards.
- Monitored inventory levels at the point of sale, alerting management to restocking needs promptly.
- Collaborated with team members to manage peak hours effectively, reducing wait times for customers.
- Implemented efficient bagging techniques, optimizing checkout speed while ensuring product safety during transit.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
Education
High School Diploma -
North Fayette Valley
West Union, IASkills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
- Vacuuming and sweeping
- Hazardous chemical training
- Mopping and sweeping
- Dusting furniture
- Waste removal
- Room preparation
- Residential cleaning
- Waste management
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Native or Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$55000/yr - $200000/yrTimeline
Environmental Services Housekeeper
Gundersen Health System
06.2025 - Current
Customer Service Cashier
Casey General Store
08.2022 - 12.2024
Cashier
Fareway Grocery
06.2022 - 08.2022
High School Diploma -
North Fayette Valley
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