Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
working out
Languages
Timeline
Generic

Emily Hernandez

Perris,CA

Summary

Goal-oriented professional well-versed in operational practices and regulatory requirements of professional environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Program Leader

Think Together, Inc
10.2022 - Current
  • Implemented well-received activities and events.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Provided outstanding coaching to team of employees, which boosted morale within department.
  • Stayed current on guidelines to maintain compliant program operations.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.

Front Desk Associate

Fitness 19
12.2022 - 02.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Customer Service Cashier

La Michoacana Ice Cream
07.2021 - 02.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

No Degree -

Moreno Valley College
Moreno Valley, CA
05.2024

Skills

  • Teach Classes
  • Coaching and Mentoring
  • Safety Assurance
  • Program Activities
  • Staff Meetings
  • Activity Coordination
  • Workflow Planning
  • Team Leadership and Motivation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.
  • Documented and resolved unplanned lessons which led to a successful learning.

Certification

  • safety and survival in an active shooter event Training
  • Safety Training - illness prevention Covid- 19

working out

I have been working out for 3 years since then i have  improved my health mentally and physically, it had also show  self discipline and self growth.

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Associate

Fitness 19
12.2022 - 02.2023

Program Leader

Think Together, Inc
10.2022 - Current

Customer Service Cashier

La Michoacana Ice Cream
07.2021 - 02.2023

No Degree -

Moreno Valley College

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Emily Hernandez