Emily Hernandez
Orange City,Florida
Summary
Skilled shipping coordinator brings strong background in distribution and supply management. Identifies and resolves problems in advance to promote smooth operations. Quick learner with advanced skills in database and word processing software. Effective at collaborating with carriers on both international and domestic shipments to keep charges low and efficiency high. Results-oriented and productive with an upbeat mindset. Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Communicates with many spanish speaking drivers to get products delivered properly.
Overview
3
3
years of professional experience
Work History
Shipping Coordinator
American Builders Supply Inc.
Sanford, FL
01.2021 - Current
- Performed regular cycle counts of inventory stored in warehouse locations.
- Computed shipping, storage or demurrage charges using computer or price list.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Updated computerized tracking system to reflect current shipment information.
- Maintained communication with vendors regarding delivery schedules, product availability, and order status.
- Determined shipping methods, routes or rates for materials to be shipped.
- Compared and verified identifying information of outgoing shipments.
- Traced missing material and shipments through vendor and customer communications.
- Managed shipping documents to ensure accuracy and compliance with applicable regulations.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Created purchase orders for materials needed to fulfill customer orders.
- Coordinated the movement of goods between suppliers, customers, and warehouses.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Developed relationships with carriers to negotiate rates and obtain capacity when necessary.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Provided support for internal audits related to shipping operations.
- Researched and resolved discrepancies related to shipments, invoices, and other documentation.
- Generated reports detailing shipment activities for management review.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered 12 calls per shift to assist with customer questions and concerns.(Supers, Field manager, Driver)
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Route trucks all over central florida.
- Speak to drivers, field managers, order entry reps, & field managers on a day to day basis.
Sales Associate
Aeropostale
Sanford, FL
10.2020 - 07.2022
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Adhered to company initiatives and achieved established goals.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Arts - Respiratory Therapy
SEMINOLE STATE COLLEGE
Sanford, FL08.2026
Skills
- Bilingual speaker
- Schedule Planning
- Documentation Skills
- Invoice Processing
- Reporting Skills
- Vendor Relationship Management
- Document Preparation
- Shipping Coordination
- Route Management
- Invoice Preparation
- Delivery Scheduling
- Route Planning
- Order Checking
- Microsoft Office
- Clear Communication
- Problem-Solving
- Invoice and Manifest Review
- Time Management
- Training other on routing/invoicing
HISTORY
- 3 years at American Builder Supply
- Became lead at Aeropostale
- Shipping lead
- responsibilitieser with full responsibilites when absent
Languages
Spanish
Native/ Bilingual
Timeline
Shipping Coordinator
American Builders Supply Inc.
01.2021 - Current
Sales Associate
Aeropostale
10.2020 - 07.2022
Associate of Arts - Respiratory Therapy
SEMINOLE STATE COLLEGE
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