Emily Hernandez
Houston
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Primp And Blow
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments for guests.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
- Enforced salon policies, following company procedures at all times.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Front Desk Receptionist
Serenité Massage
01.2020 - 08.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Checking in and out guest ensuring they are satisfied with their visit.
Front End Coordinator
Tj Maxx Dept Store
03.2019 - 09.2021
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Managed inventory levels effectively to prevent stock-outs and ensure adequate product availability.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers..
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Advised and trained new employees in job tasks, offering positive reinforcement.
Education
Bachelor of Science - Medical Sonography
University of Houston
Houston, TX05-2025
High School Diploma -
Waltrip High School
Houston, TX06-2021
Skills
- Customer service
- Cash handling
- Telephone etiquette
- Data entry
- Appointment scheduling
- Attention to detail
- Listening skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Primp And Blow
08.2023 - Current
Front Desk Receptionist
Serenité Massage
01.2020 - 08.2023
Front End Coordinator
Tj Maxx Dept Store
03.2019 - 09.2021
Bachelor of Science - Medical Sonography
University of Houston
High School Diploma -
Waltrip High School
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