Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Class

Passaic

Summary

Professional retail management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating a positive shopping experience and optimizing store performance. Results-focused and prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. I emphasize team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.

Overview

10
10
years of professional experience

Work History

Store Manager

Lovisa
10.2024 - Current
  • Led daily store operations, ensuring efficient workflow and optimal customer service.
  • Developed and implemented inventory management strategies, reducing stock discrepancies.
  • Trained and mentored team members, fostering a culture of collaboration and excellence.
  • Analyzed sales data to identify trends, informing promotional strategies and product placements.
  • Managed budgeting and financial forecasting, optimizing resource allocation for maximum profitability.
  • Enhanced customer experience through targeted community engagement initiatives and events.
  • Oversaw compliance with health and safety regulations, maintaining a secure shopping environment.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Sales Representative

Simpsons Roofing
01.2024 - 12.2024
  • Developed strong client relationships through effective communication and product knowledge.
  • Conducted market research to identify new sales opportunities and customer needs.
  • Facilitated presentations and product demonstrations to potential clients, showcasing roofing solutions.
  • Collaborated with project managers to ensure timely delivery of roofing projects and customer satisfaction.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Assistant Store Manager

Express
11.2016 - 10.2023
  • Worked directly with customers in the fitting rooms, floor and register to achieve great customer service and successful sells.
  • Keeping the store maintained and organized, multi-tasking as well by helping customers and as well replenishing items in stock.
  • Led team to enhance customer service and operational efficiency in high-volume retail environment.
  • Developed training programs for staff to improve product knowledge and sales techniques.
  • Streamlined daily operations, resulting in improved workflow and employee productivity.
  • Conducted performance evaluations, providing constructive feedback to support professional growth.
  • Managed scheduling and staffing to ensure optimal coverage during peak business hours.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Computer Graphics Designer

NJ Custom's Closets
03.2015 - 02.2023
  • Created online closets that the client preferred and met the clients needs.
  • Achieved sells and great customer service by meeting with clients and customizing a closet of their liking.
  • Implemented marketing strategies which resulted in 8% growth of customer base.
  • Designed customized closet layouts using advanced graphic design software to enhance client satisfaction.
  • Collaborated with clients to translate their vision into detailed visual presentations and renderings.
  • Developed branding materials, including logos and marketing collateral, to support company identity and outreach efforts.
  • Streamlined design processes by implementing new software tools that improved workflow efficiency and project turnaround time.

Secretary

Gregory Law Firm
01.2016 - 09.2016
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Opened and properly distributed incoming mail.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Compiled company information and related material and distributed it to candidates.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Managed office supplies, vendors, organization and upkeep.

Education

High School Diploma -

Passaic High School
Passaic, NJ
01.2014

Associate of Arts -

PCCC
Paterson, NJ
01.2019

Skills

  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
  • Team leadership
  • Team player
  • Fluent in many languages
  • Focused
  • Excellent people skills
  • Able to persuade others effectively
  • Problem-solving skills
  • Sales training
  • Opening and closing procedures
  • Cash flow analysis
  • Superior attention to detail
  • Customer service
  • Multitasking and organization
  • Store operations
  • Outstanding communication skills
  • Friendly and positive
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Recruiting and hiring
  • Leadership development
  • Policies and procedures
  • Work Planning and Prioritization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Bengali
Limited Working

Timeline

Store Manager

Lovisa
10.2024 - Current

Sales Representative

Simpsons Roofing
01.2024 - 12.2024

Assistant Store Manager

Express
11.2016 - 10.2023

Secretary

Gregory Law Firm
01.2016 - 09.2016

Computer Graphics Designer

NJ Custom's Closets
03.2015 - 02.2023

High School Diploma -

Passaic High School

Associate of Arts -

PCCC

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