Emily Hernandez
Los Angeles,United States
Summary
Recognizable as a 23 year-old diligent and poised individual, known for having excellent attention to detail and charming customer engagement. Experienced culinary professional with a proven ability to manage kitchen operations. Eager and motivated to contribute to team success through excellent organizational skills, consistency and adaptation to high-pressure situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kitchen Expeditor
Camelia
11.2024 - 11.2025
- Controlled pace of kitchen and oversaw all food outcome within a six-station brigade of chefs.
- Streamlined communication between kitchen staff and servers to enhance order accuracy.
- Coordinated with chef de cuisine daily on updated menu changes, dish presentation and inventory.
- Maintained strong knowledge of current menu offerings, enabling effective communication with both kitchen staff and servers regarding dish details.
- Facilitated smooth dinner service by closely monitoring courses and manually timing all ticket orders.
- Prioritized composure and work quality while under stress.
Lead Host
Kodō
05.2023 - 12.2024
- Directed and led team of hosts, providing guidance and support to ensure smooth operations.
- Effectively communicated with guests to understand accommodations and special requests, resulting in high customer satisfaction ratings and unique dining experiences.
- Trained and mentored new host staff on proper greeting procedures, seating plans and reservation management.
- Maintained communication with kitchen and wait staff to optimize table turnover rate.
- Monitored dining room activity to anticipate any issues and provide proactive solutions.
- Coordinated special events and private parties, handling logistics from planning to execution.
Server/Expo Runner
Karl Strauss Brewing Company
06.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables and running expo line without compromising service quality.
- Utilized point-of-sale systems for accurate order processing and payment handling, ensuring financial accuracy.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Assisted in inventory management by tracking supplies and placing orders to maintain stock levels effectively.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Shift Lead/Barista
Percolate
06.2021 - 09.2022
- Managed inventory levels, coordinating with suppliers to guarantee timely deliveries.
- Supervised daily operations, ensuring efficient teamwork, positive atmosphere and adherence to company standards.
- Completed store opening and closing procedures and balanced tills.
- Consistently prepared high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new baristas on beverage preparation and customer service techniques.
- Developed promotional ideas for seasonal beverages, increasing customer engagement and sales opportunities.
Education
Associates of Science Degree - Mechanical Engineering
Pasadena City College
Pasadena, CA01.2021
Skills
- Quality control
- Reliability and consistency
- POS operation
- Memory retention
- Professional appearance
- Bilingual customer advocacy (spanish)
- Strong work ethic
- Safe food handling
Certification
Food Handler Certification
Languages
Spanish
Native or Bilingual
Timeline
Kitchen Expeditor
Camelia
11.2024 - 11.2025
Lead Host
Kodō
05.2023 - 12.2024
Server/Expo Runner
Karl Strauss Brewing Company
06.2022 - 12.2023
Shift Lead/Barista
Percolate
06.2021 - 09.2022
Associates of Science Degree - Mechanical Engineering
Pasadena City College