EMILY HERNANDEZ
Oxnard,CA
Summary
Compassionate Youth Professional eager to use 5 years of experience in related roles to bring value to new opportunity. Smart and empathetic with strong knowledge of cognitive behavior technique and standard coping mechanisms. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Lead Youth Development Professional
Boys And Girls Club Of Garden Grove
11.2018 - Current
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Helped set appropriate goals and plans to achieve targets.
- Supervised youth and maintained security for each child under care.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided onsite training to help develop employee skills.
- Encouraged children to develop healthy social and emotional skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
Site Supervisor
Boys And Girls Club Of Garden Grove
10.2021 - 03.2022
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Starbucks Barista
Albertsons
07.2018 - 05.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Bachelor of Arts - Studio Arts
California State University - Channel Islands
Camarillo, CA05.2018
High School Diploma -
La Quinta High School
Westminster, CA06.2014
Skills
- Group Supervision
- Issue and Problem Resolution
- Paperwork and Reporting
- Program Planning
- Employee Training
- Microsoft Word
- Customer Service
- Microsoft Outlook
- Excel Spreadsheets
- Strong Interpersonal Skills
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Site Supervisor
Boys And Girls Club Of Garden Grove
10.2021 - 03.2022
Lead Youth Development Professional
Boys And Girls Club Of Garden Grove
11.2018 - Current
Starbucks Barista
Albertsons
07.2018 - 05.2019
Bachelor of Arts - Studio Arts
California State University - Channel Islands
High School Diploma -
La Quinta High School
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