Emily Hernandez Torres
Vista,CA
Summary
Dynamic Medical Scribe Assistant at Vista Community Clinic, adept at enhancing patient satisfaction through strong communication and meticulous medical documentation. Proven ability to maintain HIPAA compliance while improving workflow efficiency. Bilingual in Spanish and English, fostering relationships that promote a compassionate care environment. Committed to continuous learning and professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Scribe Assistant
Vista Community Clinic
Vista, CA
02.2023 - Current
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
- Communicated with healthcare providers to clarify information and resolve issues.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Collected required documents to prepare discharge and release summaries of patients.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Improved the accuracy of patient data by diligently updating their medical histories and demographic information.
- Contributed to patient satisfaction by providing compassionate assistance during medical examinations.
- Maintained detailed records of lab results, radiology reports, and consultation notes to facilitate seamless information transfer among healthcare providers.
- Enabled timely completion of patient care tasks by consistently adhering to established clinical protocols and procedures.
- Contributed to the overall efficiency of the practice by completing additional administrative tasks such as answering phones, filing paperwork, and managing office supplies inventory as needed.
- Ensured compliance with HIPAA regulations through strict adherence to confidentiality guidelines when handling sensitive patient information.
- Promoted a positive work environment by collaborating closely with colleagues to maintain smooth clinic operations.
- Assisted in optimizing clinical efficiency by coordinating communication between physicians, nurses, and other healthcare professionals.
- Expedited appointment scheduling by efficiently managing physician calendars and addressing any conflicts or changes as needed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Manager
McDonald's
Vista, CA
11.2016 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Cosmetologist
Supercuts
Vista, CA
08.2018 - 03.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
- Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
- Applied makeup to clients for special occasions to meet requirements.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Answered phone calls and emails to schedule client appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Education
Cosmetology
Palomar Institute of Cosmetology
San Marcos, CA08.2019
Vista High School
Vista, CA06.2017
Skills
- Strong communication skills
- Organizational growth
- Fluent in Spanish and English
- Reliability
- Critical thinking
- HIPAA compliance
- Professionalism and ethics
- Continuous learning mindset
- EMR / EHR
- Professional demeanor
- Confidentiality practices
- Adaptability
- Continuous improvement
- Time management abilities
- Workflow management
- Quality control practices
- Professionalism
- Goal setting
- Medical terminology
- Team building
- Professional ethics
- Administrative skills
- Medical documentation
- HIPAA requirements
- Teamwork skills
- Relationship building
- Electronic health records
- Data entry skills
- Adaptability and flexibility
- Effective communication
- Active listening
- Team collaboration
- Organizational skills
- Multitasking Abilities
- Attention to detail
- Time management
- Chart organization
Certification
- Medical Assistant Certification
- Medical Assistant Scribe Certification
- CPR/BLS Certified 4/22/2025-4/22/2027
- Licensed Cosmetologist
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Scribe Assistant
Vista Community Clinic
02.2023 - Current
Cosmetologist
Supercuts
08.2018 - 03.2020
Manager
McDonald's
11.2016 - 01.2023
Cosmetology
Palomar Institute of Cosmetology
Vista High School