Emily Herrera

• Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
• Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
• Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
• Exceeded customer expectations with timely delivery of high-quality services while maintaining strict adherence to project specifications.
• Built strong relationships with customers to drive repeat business.
• Maintained a high level of accuracy in record-keeping, tracking client progress and documenting treatment outcomes.

• Fulfill customer online orders by selecting merchandise and ensuring accurate retrieval
• Provide training and guidance to colleagues in fulfilling customer orders
• Proficient in using digital tools to complete orders and maintain customer satisfaction
• Offer exceptional customer service and assist in-store customers as needed
• Adept at minimizing product loss and maintaining sanitation standards

Achievements

• Nominated for the 2023 Spirit of H-E-B Award
• Nominated for 2023 Customer Service Award
• June 2023 Certificate of Prestige, acquired the title of Shopper Champion

• Created exceptional shopping experiences for customers through engagement and connection
• Consistently exceeded sales objectives by implementing effective selling strategies
• Managed transactions with precision and accuracy, ensuring customer satisfaction
• Provided product knowledge and recommendations to enhance the shopping experience
• Contributed to a positive and professional environment, fostering teamwork and brand loyalty

• Oversaw customer orders for consumable part replacements and optimized delivery routes
• Contributed to environmental sustainability by collecting and recycling cartridges
• Managed incoming deliveries and assisted in copier and printer assembly as needed