Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

EMILY HERRERA

Bakersfield,CA

Summary

Professional service expert with solid background in delivering exceptional support and fostering positive relationships. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Youth Service Officer Cook

Kern County Probation
01.2024 - Current
  • Preparing meals serves all food items on established menus. Assists with menu planning, ordering, receiving, and accounting for food and supplies. Supervises youth and assists in cleaning up after meals meeting the cleaning standards and sanitize. Keep track and writes reports concerning youths’ attitudes, behavior, and adjustment. Ensures that dining and kitchen facilities and equipment are kept clean and in good repair. Supervise youth in the performance of food preparation and serving operations. Keeping records of tools, temperature logs, shift report of the day.

Receptionist

GEO SECURE SERVICES - Golden State Annex
10.2021 - 01.2024
  • Under direct supervision, this position operates the facility telephone system to direct incoming calls and place outgoing calls. .
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Cook

GEO SECURE SERVICES - Golden State Annex
08.2020 - 10.2021
  • My duties are to prepare and cook bulks quantities of food/meals for detainees. I will need to follow the menu of the week. Maintain portion control while serving the meal. Too always make sure the food temperature always meets its standards. Duties during my shift I do clean up kitchen, sanitize prep tables, washing dishes, clean up the dry storage, refrigerator, and freezer. Maintain high standards of sanitation and safety. Checking all tools are secure and always locked. Also, I must make sure all the special diets are prepared for the day which includes any allegies to food, religious, Doctors orders, koshers diets, etc. I am responsible to confirm that food got delivery to detainee and document. Manage inventory (place and receiving food from suppliers). Lastly, monitor/ train new staff.

Education

High School Diploma -

Foothill High School
Bakersfield, CA
12.2013

Culinary arts

Bakersfield College
Bakersfield, CA
12.2018

Skills

  • Proven experience as an administrative assistant or office admin assistant
  • I have excellent verbal communication skills Active listening and great customer service skill
  • Multitasking and time-management skills
  • Organizing and filing paper work
  • MS Office (MS Excel, MS Word, and MS PowerPoint, in particular)
  • Working knowledge of office equipment, like printers and fax machines
  • Monitoring
  • Teamwork, leadership skills, Cleaning and Operating Kitchen Equipment
  • Reporting and documentation
  • Written and verbal communication
  • Community outreach
  • Problem-solving
  • Document management
  • De escalation tactics

Certification

  • Certified PC 832 Arrest & Control , North Kern Training Center - November 4, 2024- November 8, 2024
  • Certified Chemical Agents, Kern County Probation- August 3rd, 2024
  • Juvenile Corrections Officer Core, Kern County Probation - August 21st, 2024

Languages

English
Professional Working

Interests

  • I enjoy helping others and giving back to the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings

Timeline

Youth Service Officer Cook

Kern County Probation
01.2024 - Current

Receptionist

GEO SECURE SERVICES - Golden State Annex
10.2021 - 01.2024

Cook

GEO SECURE SERVICES - Golden State Annex
08.2020 - 10.2021

Culinary arts

Bakersfield College

High School Diploma -

Foothill High School

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