Emily Hertz
Charlotte,NC
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of food and beverage knowledge, along with solid multitasking and communication skills. Able to contribute to positive team and dining atmosphere and ensure guest satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Special Education Teacher 8th Grade
Rock Hill Schools
03.2025 - Current
- Create and manage IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Collaborate with multidisciplinary teams to provide comprehensive support for students with special needs.
- Provide targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
- Co-teach and collaborate with 8th grade team to deliver high quality instruction.
Server/Trainer
44 Mills Kitchen and Tap
04.2024 - Current
- Train new team members on restaurant procedures, menu items, and performance strategies.
- Utilize effective communication techniques to support server learning and comprehension.
- Enhance customer satisfaction by providing exceptional food and beverage service.
- Develop rapport with regular guests as well as first time guest to make every experience memorable.
- Work with ownership and management on training systems and development of operation systems
- Pre-bus, completed running sidework, opening duties, and closing duties.
- Boost restaurant revenue by using upselling techniques and deep product knowledge.
Exceptional Education Teacher/OCS Teacher
Cabarrus County School District
04.2023 - 01.2025
- Identified children's collective and individual learning needs to plan, prepare and deliver instruction designed to maximize individual learning and capture interest.
- Prepared lesson plans and executed different modalities to accelerate individual success.
- Maintained proper documentation of student files, portfolios and records.
- Balanced individual and group instruction to accommodate different academic levels and learning styles.
- Communicated frequently with parents, students, and colleagues to provide feedback and discuss instructional strategies and student success.
- Taught students occupational and life skills in order to be successful post-secondary (cooking, cleaning, job preparation, interviewing skills, social skills, etc).
Server
Kindred Restaurant
05.2023 - 04.2024
- Attended daily line up with Chef to develop deeper menu knowledge and understanding of tasting notes for best guest experience.
- Explained menu items with detail and coursing options and suggested appropriate options for food allergy concerns.
- Developed positive relationships with first time guests and returning guests to make a memorable 5 star experience.
- Pre-bused, reset, hot-wipe and appropriately mark tables for service and reset tables to keep dining room and work areas clean.
- Preformed opening duties and closing duties along with collaborative sidework.
- Ability to work under pressure and high volume situations with accuracy and added work load.
- Ran food and drinks to all guests in restaurant and presented food with verbal description. Master of cheese board presentations.
- Flexibility on work location: patio server, upstairs server, main floor server, closing server, private event server.
- Team player, worked closely with management, other servers on shift,and support staff to assure that all staff had full support and maintain high guest satisfaction.
Exceptional Children General Curriculum Teacher
Charlotte Mecklenburg School System
08.2022 - 04.2023
- Analyzesd student data to design instruction
- Progress monitored caseload students to provide effective instruction, support and scaffolding as well as making sure students' IEP goals are on track to be met. Teamed and collaborated with MTSS and school administration staff to provide supports for Tier 3 students and students in the initial referral process for strategies and interventions that will support students' needs and help increase time in the classroom and student learning.
- Presenter at PD on effective small group and differentiation instruction with high expectations and rigor for students
- Ran/facilitated two behavior groups for 6th-8th grade students with social and behavioral goals to target specific instruction in behavior and social skills.
- Instructed a model classroom with co-teacher for ELA for the school and district.
- 6th grade team member of the MLK SIT team.
- Co-teacher with 6 grade math and ELA teachers for small group instruction and to scaffold instruction for students with disabilities.
- Collaborated with EC department, general education, BMTs, support staff, to deliver high quality services to students on caseload, via POD chats, PLCs, weekly meetings, home visits, individual meetings, etc.
- Case manager for 25 students and prepare IEP for students on my caseload as well as participate in the re-evaluation process for all students on my caseload.
Alternative Education, Special Education Teacher
Middleton Cross Plains School District
07.2017 - 06.2022
- Developed an all student resource section where students work on extra support on classroom work, teacher/student commutation skills, classroom re-entry skills, and provide a safe space to problem solve and voice their concerns.
- Develop IEPs, collaborate with families and students to meet students' goals and services.
- Implemented junior advisory Boot Camp program/class for at-risk students. Advise students' on recommended classes to take moving forward and what best fits needs individual student needs. Taught self advocacy skills. Worked with students to develop skills in Reading/Language Arts, Science, and Social Studies. Monitor classes, mentor, redesign schedules to accommodate needs. All students have seen success in program that were at risk in classes before.
- Managed Alternative Education Program budget for fiscal year and manage community outreach in donations/volunteers for program.
- Guided students though the post secondary process through co-teaching College Success course, college visits, career portfolio creation, partnering with Madison College the local community college.
- Partnered with local UW Credit Union to develop financial literacy program exclusive to alternative education program with hands on/real life experiences.
- Co-developed Core program for credit deficient students with intentions for them to graduate in 1 year. Teach in areas : Math, English, Science, Social Studies and Online Health instructor.
- Managed and ran GEDO-2 program, closely collaborating with local community college, Madison college, testing center and DPI.
- Partnered with Gateway to College Program (ran out of Madison College) to oversee Middleton High School students. Communicate with Gateway staff, meet with students in program monthly, and keep families informed.
- Lead an alternative program working with high population of marginalized and at-risk students who are extremely credit deficient. Engage freshman-senior students and family in school by strong relationship building.
- Graduated 57 students in Alt Ed Program 2017-2018, 2018-2019 45 student graduates, 2019-2020 58 student graduates, 52 students 2020-2021, 54 students 2021-2022.
Server, Bartender, Event Staff
Bonfyre American Grill
07.2012 - 06.2022
- Kept bar presentable and well-stocked.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and completed inventory.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular and new customers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends while able to multitask with running food, running drinks while giving quality and accurate service.
- Worked on private events as lead bartender or server, on and off site.
- Preformed end of night server check outs: colleted money, checked for credit card accuracy, balanced support staff tip outs.
- Lead opening and closing server.
- Training lead server.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Reviewed and helped edit new menu roll outs
- Attended monthly bourbon, wine, liquor training to stay current on liquor/drink trends and history.
Server, Bartenter
Pasqual's Cantina
06.2011 - 07.2012
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Rock Bottom Brewery
09.2006 - 08.2008
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Built positive rapport with customers and co-workers.
- Worked on patio during summer months.
Education
Master of Arts - Special Education License Extn Early Adolescent
Cardinal Stritch University
Milwaukee, WI2021
Master of Arts - School of Education And Leadership
Cardinal Stritch University
Milwaukee, WI2017
Bachelor of Science - Alternative Education Degree
University Wisconsin Milwaukee
Milwaukee, WI2017
Bachelor of Science - Elementary Early Education
University Wisconsin Milwaukee
Milwaukee, WI05.2008
Skills
- Point of Sale Knowledge
- Training/procedural development
- High-Volume/Casual Fine Dining/refined ingredients/fine dinning
- Guest Relations
- Sales
- Menu and Ingredient Knowledge
- Wine Service
- Menu Presentation
- Multi-tasking
- Time Management
- Team Work
- Attention to Detail
- Beer, spirits, wine knowledge
Timeline
Special Education Teacher 8th Grade
Rock Hill Schools
03.2025 - Current
Server/Trainer
44 Mills Kitchen and Tap
04.2024 - Current
Server
Kindred Restaurant
05.2023 - 04.2024
Exceptional Education Teacher/OCS Teacher
Cabarrus County School District
04.2023 - 01.2025
Exceptional Children General Curriculum Teacher
Charlotte Mecklenburg School System
08.2022 - 04.2023
Alternative Education, Special Education Teacher
Middleton Cross Plains School District
07.2017 - 06.2022
Server, Bartender, Event Staff
Bonfyre American Grill
07.2012 - 06.2022
Server, Bartenter
Pasqual's Cantina
06.2011 - 07.2012
Server
Rock Bottom Brewery
09.2006 - 08.2008
Master of Arts - Special Education License Extn Early Adolescent
Cardinal Stritch University
Master of Arts - School of Education And Leadership
Cardinal Stritch University
Bachelor of Science - Alternative Education Degree
University Wisconsin Milwaukee
Bachelor of Science - Elementary Early Education
University Wisconsin Milwaukee
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