Emily Herzog

❖ Acts as a liaison between patients and surgeon providing education about diagnoses and scheduling the suitable surgical treatment.

❖ Confirms insurance coverage and obtains authorizations for surgical procedures using the appropriate ICD-10 and CPT codes.

❖ Works closely with the billing department regarding patient information and insurance requirements and payer policies for accurate medical diagnostic and procedural codes to the greatest

specificity.

❖ Works independently to maintain all aspects of surgery schedules and patient education pre and post operatively.

❖ Proficient with ModMed EMA EMR system and Microsoft Office software.

· Set up equipment, tools, and supplies needed for procedures and organize instruments as directed in surgeon's preference cards.

· Maintain sterile operating fields and assist physicians during surgical procedures, diagnosis, and treatment. Manage surgical suite by sterilizing equipment and surface areas before and after procedures.

· Communicate with patients for post-operative care.

· Interviewed patients to verify information, record medical history, and confirm purpose of visit.

· Assisted with diagnostic testing by collecting and preparing tissue specimens for laboratory analysis. Functioned as liaison between physician and patient, answering questions and delivering test results.

· Experienced in front and back office, controlling patient flow, collecting payments, and delivering quality patient care.

· Conducted patient triage to gather health history.

· Performed routine tests such as urine dip stick, cytology, and post-void residuals. Performed urodynamics testing, BCG injections, and catheterization.

· Assisted in cystoscope and vasectomy procedures and educated patients about medications and procedures.

· Managed office operations and directed a team of 18 laser technicians to ensure operational efficiency.

· Managed Southeast territory logistics of surgical cases and technician availability, inventory tracking, and administrative staff.

· Provided physician education during surgical procedures for proper laser technique across multiple specialties including, Dermatology, Plastic Surgery, Urology, Gynecology, Nephrology, ENT, and Neurology.

· Acted as liaison between the company and clinicians serving as procedural subject matter expert.