Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Hester

Valdese,NC

Summary

Dynamic leader with a proven track record at Yankee Candle but especially Children in Action, adept in operations management and fostering team leadership. Excelled in enhancing customer satisfaction and operational efficiency, showcasing adaptability and complex problem-solving skills. Achieved significant improvements in employee engagement and customer service quality, demonstrating a commitment to excellence and strategic growth.

Overview

5
5
years of professional experience

Work History

Secondary Manager

Yankee Candle
08.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Preformed opening and closing operations
  • Maintained register and safe reconciliation

Pet Sitter

Myself
06.2021 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
  • Gave medication to pets following guidelines from owners.
  • Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
  • Supported positive behavior reinforcement training methods
  • Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
  • Increased client retention rate through excellent communication skills and genuine love for animals.
  • Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
  • Maintaining the health of pets in my care.
  • Managed scheduling and record-keeping tasks efficiently to streamline operations and enhance professionalism.
  • Enhanced pets' emotional wellbeing by providing companionship and affection, reducing anxiety during their owners' absence.
  • Increased repeat business with exceptional care and personalized attention to pets' needs.
  • Adapted care plans on fly in response to pets' changing needs or unexpected situations, ensuring flexibility and responsiveness.
  • Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
  • Built loyal client base through word-of-mouth and positive online reviews, expanding business reach.
  • Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
  • Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
  • Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
  • Implemented safety protocols during walks and outings, safeguarding pets from potential hazards.
  • Streamlined communication with pet owners through mobile app, making it easier to share updates and receive instructions.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.

Daycare Worker

Children in Action
11.2019 - 12.2023
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
  • Encouraged good behaviors using positive reinforcement methods.
  • Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
  • Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
  • Maintained child-friendly environment with access to outdoor activities.
  • Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.
  • Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Supported child development by implementing age-appropriate learning activities tailored to individual needs.
  • Reduced incidents of disruptive behavior by establishing clear expectations and implementing consistent disciplinary measures when necessary.
  • Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
  • Provided compassionate emotional support for children experiencing stress or anxiety throughout the day, fostering a secure attachment bond between caregiver and child.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Facilitated language development among children through reading aloud, storytelling, and engaging in age-appropriate conversations throughout the day.
  • Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Encouraged children to develop healthy social and emotional skills.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.

Life Guard

Morganton Aquatic Center
05.2019 - 03.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Collaborated closely with management to identify areas for improvement within the lifeguarding program.
  • Promoted water safety awareness with educational presentations to community groups.
  • Conducted regular training exercises to maintain high readiness for rescues and emergencies.

Education

Associates Degree In Arts - Arts

Western Piedmont Community College
Morganton, NC
12.2023

Skills

  • Team Leadership
  • Verbal and written communication
  • Artistic
  • Complex Problem-Solving
  • Staff Management
  • Operations Management
  • Project Management
  • Sales Techniques
  • Schedule Preparation
  • Financial Management
  • Financial records oversight
  • Decision-Making
  • Customer Service
  • Computer Skills
  • Effective Communication
  • Positive Attitude
  • Adaptability and Flexibility
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Hiring and Training
  • Staff Training
  • Scheduling and Coordinating
  • Goal Setting
  • Documentation And Reporting
  • Good Judgment

Timeline

Secondary Manager

Yankee Candle
08.2024 - Current

Pet Sitter

Myself
06.2021 - Current

Daycare Worker

Children in Action
11.2019 - 12.2023

Life Guard

Morganton Aquatic Center
05.2019 - 03.2020

Associates Degree In Arts - Arts

Western Piedmont Community College

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Emily Hester