Hi, I’m
Emily Hickey
Tacoma,WA
Summary
Proven leader and effective communicator, adept at boosting revenue and enhancing customer loyalty, as demonstrated at Sound To Mountain Dental. Specializes in complex problem-solving and responsible alcohol service, ensuring compliance and satisfaction. Cultivates team growth and excels in high-pressure environments, making significant contributions to operational excellence.
Overview
18
years of professional experience
Work History
Mcmenamins Elks Temple
Bartender
06.2022 - Current
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Sound To Mountain Dental
Dental Office Manager
08.2017 - 08.2023
Job overview
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 8.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Krystals Resturant
Bartender Shift Manager
04.2015 - 07.2017
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Distributed Pool tabs and payouts for winnings and appropriate government documentation.
Stevens Pass Mountain Resort
Guest Services Associate
11.2013 - 04.2016
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone scheduling for ski school and kids club.
- Booked appointments, accepted payments and answered guest questions.
- Sold day tickets and season passes. Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
Leavenworth Outdoor Center
White Water Raft Guide
03.2014 - 09.2014
Job overview
- Ensured timely completion of administrative tasks such as digital waivers, incident reports, and trip logs.
- Evaluated weather conditions daily to determine suitability for rafting excursions.
- Demonstrated commitment to environmental stewardship by educating guests about local ecosystems and Leave No Trace principles during trips.
- Conducted thorough equipment inspections for optimal safety and performance on every trip.
- Enhanced client satisfaction by providing excellent guidance and safety instructions during rafting trips.
- Provided comprehensive pre-trip briefings for clients, ensuring everyone understood expectations and safety procedures before embarking on the water.
Crockett's Public House
Server
05.2011 - 03.2013
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Crystal Mountain Resort
Snowboard Instructor
11.2006 - 04.2012
Job overview
- Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
- Created customized training programs for intermediate-level riders focused on honing specific techniques relevant to their goals.
- Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
- Engaged beginners in basic snowboarding skills while maintaining a fun environment that encouraged ongoing participation.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Casa Mia Restaurant
Server
05.2010 - 10.2011
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Tacoma Community CollegeTacoma, WA
Associate of Arts from Chemistry
06.2024
University Overview
- High Honors; Summa cum laude
- Dean's List: Winter/Spring/Summer21' Fall/Winter/Spring22'
- 3.8 GPA
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Complex Problem-Solving
- Handling Difficult Customers
- New Hire Training
- Honest and Dependable
- Team training and development
- Appointment Scheduling
Timeline
Bartender
Mcmenamins Elks Temple
06.2022 - Current
Dental Office Manager
Sound To Mountain Dental
08.2017 - 08.2023
Bartender Shift Manager
Krystals Resturant
04.2015 - 07.2017
White Water Raft Guide
Leavenworth Outdoor Center
03.2014 - 09.2014
Guest Services Associate
Stevens Pass Mountain Resort
11.2013 - 04.2016
Server
Crockett's Public House
05.2011 - 03.2013
Server
Casa Mia Restaurant
05.2010 - 10.2011
Snowboard Instructor
Crystal Mountain Resort
11.2006 - 04.2012
Tacoma Community College
Associate of Arts from Chemistry
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