Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hicks

Troy,AL

Summary

Experienced corporate leader with 10+ years of dedicated experience in human resources operations and administration. Proven track record of leadership and adaptability with respect to global corporate alignment and growth; including the partnered development and implementation of global business services teams and operations. Effective at incorporating innovative and interpersonal skills to achieve business goals and objectives. Successfully developed and implemented global charge-back initiative spanning across 8 countries. Administratively spearheaded and stabilized multiple global acquisitions, process implementation projects, system upgrades, automation, and offshorization projects.

Overview

16
16
years of professional experience

Work History

Manager, Corporate Services

CGI
01.2017 - Current
  • Daily management and oversight of Regional U.S. HR Member Services and Leave of Absence teams, supporting over 12,000 employees across U.S. (including all HR administrative and operations related tasks).
  • Responsible for HR Operations efficiency and effectiveness, ensuring end to end delivery that is on-time and with high quality.
  • Project management for global and country specific initiatives, improvements, offshorization, automation/digitization, and more.
  • Drive successful strategy execution, documentation initiatives, streamlining capabilities, training, and restructuring needs as required to increase productivity and meet annual company goals and objectives.
  • Provide expert advice and ensure seamless HR systems integration experience on all global mergers and acquisitions.
  • Deliver sound execution and partnership in all U.S. internal and external audits, including SOX and ISO compliance certification audits.
  • Quarterly and annual preparation and presentation of U.S. priorities for senior leadership teams.
  • Daily management of U.S. Global Service Area team (20+ reports located in Manila, Philippines).
  • Daily partnership and strategic alignment with U.S. payroll, benefits, immigration, compliance, and legal teams.
  • Cross-trained existing employees to maximize team agility and performance as part of GBS reorganization.
  • Quarterly monitoring and analyzation of business performance to identify areas of improvement and make necessary adjustments.

Administrative Specialist

CGI
05.2014 - 12.2016
  • Liaison between US Regional HR member services team and global service area in Manila to establish, improve and integrate best practices.
  • Performed daily case management reviews for U.S. member services (averaging 250+ member cases weekly).
  • Served as U.S. HR Member Services special project manager.
  • Continuous development and application of compliance processes for U.S. member records management.
  • Oversight of U.S. time error reviews and mass pay line submission for member compensation.
  • Develop and apply policies for quality assurance, confidentiality procedures and guidelines.

Student Services Advisor

Troy University
09.2013 - 04.2014
  • Advise 300+ students regarding degree requirements, course selection, placement exams, graduation, and more.
  • Provided information and coordinated referrals for over 20 different available programs.
  • Implemented retention strategies to improve student success outcomes.
  • Monitored student progress to drive successful academic outcomes.

Financial Advisor

AXA Advisors
11.2012 - 07.2013


  • Generate new business in preparing for retirement and traditional individual financial planning.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
  • Maintain Series 7 and 66 Securities licenses.

Operations/HR Manager

Bolo Graphics
10.2007 - 02.2013
  • Ensure proper handling of all daily HR activities and operations, including onboarding/offboarding, training, and overseeing employees.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Additional duties included preparing and filing all payroll, state/federal taxes, quarterly and annual reports, accounts payable and receivable, etc.

Education

Bachelor of Business Administration - Accounting and Business Administration

University of Hawaii At Hilo
Hilo, HI

Skills

  • Global Project Management
  • Acquisitions and Integration
  • Internal Controls and Audits
  • Organizational Development
  • Change Management
  • Process and Performance Improvement
  • Regulatory Compliance
  • Leadership and Communication
  • Global Business Services Development
  • KPI Monitoring
  • Staff Management

Timeline

Manager, Corporate Services

CGI
01.2017 - Current

Administrative Specialist

CGI
05.2014 - 12.2016

Student Services Advisor

Troy University
09.2013 - 04.2014

Financial Advisor

AXA Advisors
11.2012 - 07.2013

Operations/HR Manager

Bolo Graphics
10.2007 - 02.2013

Bachelor of Business Administration - Accounting and Business Administration

University of Hawaii At Hilo

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Emily Hicks