Emily Higgins
Port Orange,FL
Summary
Personable and goal-oriented professional with knack for building strong relationships and understanding client needs. Possesses foundational knowledge of lead generation and CRM systems, coupled with strong communication and organizational skills. Aims to drive impactful sales growth and contribute to team success.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Limoncello South
09.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Remote Dispatcher
ADT
09.2021 - 09.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers and other personnel to encourage professional relationships and promote respect.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Maintained updated and detailed records of calls in physical and electronic database.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
Assistant Restaurant Manager
The Nauvoo Grill Club
05.2021 - 09.2022
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- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Paralegal
Charles M. Byrnes Law Office
11.2019 - 05.2021
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Edited and proofread legal documents to verify accuracy.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Conferred with clients and other involved parties to gather and track case information.
Bank Teller/Customer Service
Wells Fargo
09.2017 - 09.2019
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Provided customer records, account statements and copies of checks.
Education
Paralegal -
Kean University
Toms River, NJ05.2019
Skills
- Staff management
- Organization and prioritization
- Conflict resolution techniques
- Adaptable
- Schedule coordination
- Legal analysis
- Office administration
- File and records management
- Customer service
- Data entry
- Active listening
- Problem-solving
Timeline
Restaurant Manager
Limoncello South
09.2022 - Current
Remote Dispatcher
ADT
09.2021 - 09.2022
Assistant Restaurant Manager
The Nauvoo Grill Club
05.2021 - 09.2022
Paralegal
Charles M. Byrnes Law Office
11.2019 - 05.2021
Bank Teller/Customer Service
Wells Fargo
09.2017 - 09.2019
Paralegal -
Kean University
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