Emily Higgins

Responsibilities:

• Built a strong customer base by delivering top-tier service and fostering genuine connections.
• Managed inventory, placed orders, and worked with vendors to keep costs in check without sacrificing quality.
• Trained and mentored new bartenders, ensuring they mastered both technical skills and customer engagement.
• Created a welcoming atmosphere that encouraged customers to keep coming back.

Achievements:

• Boosted sales through upselling strategies and by curating a high-quality drink menu that customers loved.
• Helped the bar exceed revenue goals through strategic promotions and exceptional customer engagement.
• Increased returning customer rates by consistently providing a memorable experience and personalized service.

Responsibilities:

• Managed high volumes of incoming alarms and emergency calls, ensuring quick and accurate response times.
• Followed strict security procedures and industry regulations to ensure compliance and customer safety.
• Maintained detailed reports and documentation of all incidents to uphold accuracy and accountability.
• Dispatched emergency personnel efficiently while keeping customers calm and informed during high-stress situations.

Achievements:

• Consistently met or exceeded productivity targets, handling a high volume of dispatches without sacrificing quality.
• Built strong problem-solving skills by handling complex or high-priority emergency situations with professionalism.
• Helped reduce false alarm rates through effective communication and troubleshooting techniques.

Responsibilities:

• Trained and supported staff, helping them adapt to new policies and customer concerns post-pandemic.
• Managed daily office operations, scheduling, and administrative tasks to keep the business running smoothly.
• Enforced COVID-19 safety protocols, balancing health regulations with maintaining a positive guest experience.
• Provided top-tier customer service, reassuring guests and addressing concerns with professionalism and empathy.

Achievements:

• Ensured full compliance with health regulations, contributing to a safe and smooth reopening process.
• Successfully guided the team through a challenging transition, ensuring business operations resumed efficiently.

Responsibilities:

• Served as a direct point of contact for clients, handling sensitive and confidential matters with professionalism and discretion.
• Maintained and organized case files, legal documents, and correspondence to ensure accuracy and accessibility.
• Handled scheduling, calendar management, and deadline tracking to keep cases moving efficiently.
• Assisted in legal research, drafting documents, and preparing materials for court proceedings.
• Balanced multiple priorities while maintaining strict attention to detail and organization.

Achievements:

• Quickly retained and applied complex legal information, making valuable contributions to case preparation.
• Helped improve office organization, streamlining document management and scheduling processes.
• Gained extensive hands-on legal knowledge.

Responsibilities:

• Learned quickly and adapted to banking operations at a young age, mastering policies, procedures, and security measures.
• Assisted customers with deposits, withdrawals, transfers, and account inquiries while ensuring efficiency and accuracy.
• Developed strong multitasking skills, managing high customer volume while maintaining attention to detail.
• Used fact-finding questions to understand customer needs and recommend appropriate banking products.
• Balanced cash drawers daily, ensuring accurate reconciliation and minimal discrepancies.

Achievements:

• Earned a Customer Service Excellence Award, recognizing outstanding service and client relations.
• Developed empathy and communication skills, handling customer concerns with patience and professionalism.