Emily Hill
North Bend,Oregon
Summary
Compassionate, organized, and detail-oriented with over 15 years professional experience. Work with stakeholders to discover and develop processes as well as create solutions to fit business needs. Advanced computer skills in Microsoft Windows, Microsoft Dynamics D365, Social Solutions Apricot, Raiser’s Edge, Microsoft Office Suite and familiar with Microsoft Power Platform. Extensive experience with non-profit organizations domestic and internationally focused. Experience in areas of humanitarian assistance, event planning, fundraising, and program development. International work and volunteer experience in several countries. Always seeking a challenge which offers the opportunity to have an impact on the lives of those I work with and serve.
Overview
18
18
years of professional experience
Work History
Platform Technology Specialist
Generate_Impact
04.2022 - 04.2023
- Project lead for various projects including Microsoft Dynamics D365 and Apricot Software
- Certified Apricot Software Implementation Specialist
- Designed and implemented Apricot instances for various nonprofit clients to meet their unique needs to capture and report on their data
- Beginning with discovery all the way to Go-Live
- Implementation of Microsoft D365 instance including Non-Profit Accelerator
- Assisted in discovery calls with clients as well as designing and presenting a proposed solution
- Project management for all aspects of a project involving various levels of stakeholders
- Provided end-user and administrative level training for both Microsoft D365 and Apricot
- Certified Virtuous Software Implementation Specialist.
D365 Microsoft Dynamics Administrator and Data Analyst
Medical Teams International
03.2005 - 06.2020
- Lead the training of all CRM users, including development of training presentations and materials with 'train the trainer' approach with super users for mentoring and involvement
- Maintained CRM databases including data cleansing, record maintenance, and data linkages to other source systems
- Focused on CRM best practices and a proactive approach to business process improvement
- Skilled in CRM related process assurance, working with the operational business to develop workflows and documentation
- Ensured timely and accurate data correlation between CRM and internal accounting systems
- Provided technical support for more than 50 daily users
- Worked with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
- Designed, developed, tested and implemented new processes, such as lead management, campaign management, surveying, internal workflows, etc
- Assisted in developing client data management strategy and collection plan
- Provided user support to include troubleshooting, identifying problems, and working with IT to resolve technical issues and work with Users to provide proper training
- Served as project manager with key stakeholders to develop test case scenarios for functional enhancements
- Utilized a change management (release) process to develop and implement new applications and updates to existing applications
- Enjoyed contributing to the overall success of the company, not just one department, and has commercial awareness of how the department fits in and adds value to the 'whole picture.' Enthusiastic about working with colleagues and peers across the business unit and/or around the company.
International Program Coordinator
Medical Teams International
07.2008 - 11.2013
- Provided comprehensive international team coordination service including recruiting, processing, orientation, training, deploying, and debriefing medical and specialist volunteers
- Developed culturally relevant team manuals and orientation handouts
- Coordinated and communicated with international partners and staff on medical needs assessments, travel itineraries, supply and equipment needs, project objectives, finances and budgets, team reports and evaluations
- Participated in the design, writing, implementation and reporting for teams & projects in the regions
- Implemented and developed best practices and program standards with current and new partnerships in East Asia and Latin America regions
- Participated in the annual planning process including development of annual budgets and Project Proposals
- Traveled to select locations for project and team development.
Executive Assistant to the Vice President of International Programs
Medical Teams International
07.2007 - 07.2010
- Coordinated, prioritized, and scheduled Vice President's and departmental master calendar while tracking and preparing for associated needs, including providing assistance with travel arrangements for VP
- Managed and supported department office functions; composed correspondence letters and emails; developed & maintained files; provided meeting minutes, handled telephone calls; processed incoming mail; and provided hospitality and assistance for visitors
- Developed and maintained appropriate information and data systems, procedures and reports for the VP in coordination with other groups within the International Programs department
- Documented, prepared, and distributed meeting agendas and minutes as requested.
International Programs Assistant
Medical Teams International
03.2005 - 07.2007
- Provided excellent customer service in all contacts with applicants, volunteers, donors, colleagues, and the public
- Maintained constituent information in Raiser's Edge database, served as departmental 'expert' for database
- Maintained international volunteer files to ensure all information was included, accurate, and entered in the database and paper files
- Researched, created, organized, and distributed team and country materials for manuals and other mailings in consultation with Team Coordinators
- Organized, tracked, and updated volunteer team documents such as team lists, project sheets, financial agreements and spreadsheets, for multiple teams at any given time.
Platform Technology Specialist
Treadwell Data
06.2023
- Project lead for various clients implementing Apricot Software
- Certified Apricot Software Implementation Specialist
- Design and implement Apricot instances for various nonprofit clients to meet their unique needs to capture and report on their data
- Beginning with discovery all the way to Go-Live
- Assist in discovery calls with clients as well as designing and presenting a proposed solution
- Project management for all aspects of a project involving various levels of stakeholders
- Provide end-user and administrative level training for Apricot.
Education
Bachelor of Arts, Intercultural Studies -
Southwest Baptist University
01.2004
Associate degree -
Portland Community College
01.2000
Skills
- Dynamics 365
- Apricot Software
- Agile Project Management
- Change Management
- Software Implementation
- End User Training
- Highly Organized
Training And Qualifications
- Virtuous Software Certified
- Apricot Software Implementation Certified
References
- Elizabeth Morgan, MPA, PMP, Senior Director of Operations at Treadwell Data Inc., elizabeth@treadwelldata.com, 901.646.7352
- Brittany Willard, Managing Consultant at Treadwell Data Inc, brittany@treadwelldata.com, 302-498-9322
- Paul Dewey, IT Manager of Cloud Platform Engineering at Centene Corporation, dewey.a.paul@gmail.com, 503-803-8112
- Hanna Reeves, Associate Director, Product Management (CRM) at Share Our Strength
- David Yoder, Product Owner at Centene Corporation, davidbyoder12@gmail.com, 540-705-1476
- Connie Cummings, Project Manager at Motorola Solutions
References
References available upon request.
Timeline
Platform Technology Specialist
Treadwell Data
06.2023
Platform Technology Specialist
Generate_Impact
04.2022 - 04.2023
International Program Coordinator
Medical Teams International
07.2008 - 11.2013
Executive Assistant to the Vice President of International Programs
Medical Teams International
07.2007 - 07.2010
D365 Microsoft Dynamics Administrator and Data Analyst
Medical Teams International
03.2005 - 06.2020
International Programs Assistant
Medical Teams International
03.2005 - 07.2007
Bachelor of Arts, Intercultural Studies -
Southwest Baptist University
Associate degree -
Portland Community College
Similar Profiles
Brandon MarcanoBrandon Marcano
Crew Member at Papa Murphy'sCrew Member at Papa Murphy's
Linda PlagmannLinda Plagmann
Person in Charge at BimartPerson in Charge at Bimart
Keegan YoungKeegan Young
Suppression Specialist at Coos Forest Protective AssociationSuppression Specialist at Coos Forest Protective Association
Shyju JohnShyju John
Technology Architect - Power Platform at Infosys Technologies (The KraftHeinz Company)Technology Architect - Power Platform at Infosys Technologies (The KraftHeinz Company)
Shyju JohnShyju John
Technology Architect - Power Platform at Infosys Technologies (The KraftHeinz Company)Technology Architect - Power Platform at Infosys Technologies (The KraftHeinz Company)