Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Hill

San Diego,CA

Summary

Adept at enhancing treatment plans through detailed observations and data analysis, I significantly improved client independence and reduced challenging behaviors at Merakey. My expertise in Applied Behavior Analysis and strong rapport-building skills have fostered meaningful progress and client success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

RBT

Merakey
06.2023 - Current
  • Shared observations with supervisors to enhance treatment plans.
  • Communicated regularly with families to provide updates on progress.
  • Analyzed data for identifying trends and informing treatment adjustments.
  • Implemented instructional activities to promote skill acquisition.
  • Supported clients in practicing daily living skills to boost independence.
  • Conducted regular observations for identifying triggers and developing strategies.
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Maintained a safe, structured learning environment conducive to the individual success of each client.
  • Promoted socialization and peer interaction with group activities and play-based learning.
  • Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
  • Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
  • Documented behavioral data accurately, contributing to better-informed treatment adjustments.
  • Provided crisis intervention support as needed, prioritizing the safety and well-being of all involved parties.
  • Charted on each patient daily.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Maintained patient records, documenting changes in patient condition.
  • Administered patient medications and tracked dosages.
  • Assisted with medication administration and counting and pouring medications.

Sales Associate

Banter Piercing Progoda
01.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Managed inventory efficiently, ensuring all pieces were accounted for and securely stored, reducing loss.
  • Collaborated with management team to improve overall sales strategies and store operations.
  • Utilized social media platforms to showcase new arrivals, attracting broader audience.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

DSP

DSC
05.2019 - 03.2020
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Direct Support Professional Caregiver

The Resource Center
01.2017 - 06.2019
  • Provided emotional support and companionship to foster a positive and nurturing atmosphere.
  • Implemented adaptive communication devices to enhance patient interaction and engagement.
  • Developed and followed individualized care plans tailored to each client's unique needs and preferences.
  • Monitored and recorded vital signs to track client health and report changes to healthcare professionals.
  • Conducted basic first aid and emergency response procedures to address urgent health situations.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
  • Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
  • Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
  • Assisted patients with self-administered medications.
  • Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
  • Enhanced client independence by providing personalized support and implementing individualized care plans.
  • Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
  • Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
  • Conducted ongoing assessments of client needs in order to adjust care plans accordingly or bring attention to potential issues requiring further evaluation from healthcare providers.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans that addressed clients'' physical, mental, and emotional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded status and duties completed in logbooks for management.

Sales Associate

Forever 21
03.2020 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

LVN -

Great Lakes Inst of Technology
Erie, PA

General -

Maple Grove Jr Sr High School
Bemus Point, NY
06.2016

Nursing -

E2CCB BOCES
Ashville, NY
06.2016

Skills

  • Data collection
  • Social skills development
  • Incidental teaching
  • Reinforcement strategies
  • Behavior reduction strategies
  • Prompting techniques
  • Behavioral assessment
  • Functional communication training
  • Discrete trial training
  • Parent collaboration
  • Community integration
  • Natural environment training
  • Sensory integration
  • Visual supports
  • Emotional regulation
  • Motor skills development
  • Assistive technology
  • Transition planning
  • Peer interaction
  • Behavior intervention plans
  • Applied behavior analysis
  • Treatment implementation
  • Data collection and analysis
  • Behavioral support
  • Active listening
  • Behavior observation
  • Rapport building
  • Crisis intervention
  • Registered behavior technician (RBT)
  • Nonviolent crisis intervention
  • HIPAA requirements
  • Heartsaver CPR AED (CPR AED)
  • Activities of daily living ADL assistance
  • Nursing assistance
  • Medication administration
  • Trauma-informed care
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking

Certification

Registered Behavioral Technician

CPR/ First Aid

CPI

Advanced CPI

Ukeru training

Timeline

RBT

Merakey
06.2023 - Current

Sales Associate

Banter Piercing Progoda
01.2021 - 08.2021

Sales Associate

Forever 21
03.2020 - 11.2021

DSP

DSC
05.2019 - 03.2020

Direct Support Professional Caregiver

The Resource Center
01.2017 - 06.2019

LVN -

Great Lakes Inst of Technology

General -

Maple Grove Jr Sr High School

Nursing -

E2CCB BOCES

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Emily Hill