Emily Hilton
Traphill,NC
Summary
Excelled in reliability and punctuality, contributing to a positive and efficient work environment. Achieved significant return customer visits through excellent service and relationship building. Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Store Team Member
Sheetz
08.2024 - Current
- Maintained general knowledge to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Amazon Delivery Driver
NRT Logistics
10.2023 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Server
Elizabeth’s Pizza
01.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Longhorn Steakhouse
05.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sandwich Artist
Subway
10.2020 - 01.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Opened the store, baked bread and prepped food for the day.
- Opened the register and counted the money to start the day.
Education
High School Diploma -
East Forsyth High School
Kernersville, NCSkills
- Store maintenance
- Reliability and punctuality
- Cash Handling Accuracy
- POS System Operation
- Exceptional customer service
- Hospitality service expertise
Timeline
Store Team Member
Sheetz
08.2024 - Current
Amazon Delivery Driver
NRT Logistics
10.2023 - 08.2024
Server
Elizabeth’s Pizza
01.2023 - 07.2023
Server
Longhorn Steakhouse
05.2021 - 07.2022
Sandwich Artist
Subway
10.2020 - 01.2021
High School Diploma -
East Forsyth High School
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