Emily Hinson
Summary
Professional executive with 17+ years of experience in strategic planning, development, and business growth execution. Demonstrates exceptional leadership in optimizing operations and driving significant cost reductions. Passionate about fostering organizational growth through innovative initiatives and collaboration, with a proven track record in enhancing service quality and financial performance.
Overview
18
18
years of professional experience
Work History
Area Business Solutions Manager-Mid South
Waste Management
02.2023 - Current
- Lead cross-functional teams to optimize operations, build culture, reduce costs, and enhance the experience for our customers.
- Drive strategic initiatives for business growth and margin improvement in a top growth potential market with $50M monthly operating revenue throughout 29 districts.
- Streamline operations with cross-functional teams, reducing costs by 15% and improving service quality by 10%.
- Mentor and develop business leaders, ensuring robust leadership pipeline and organizational success.
- Collaborate with senior leaders to drive improvements through collaboration and approach.
- Implemented innovative change management projects, achieving high adoption rates and streamlining corporate processes.
- Evaluate leadership performance from a multi-faceted lens of evaluation, alignment, support, and measured results.
- Responsible for ensuring integrity in the medaled performance measurements are being driven the right way.
Area Dispatch Manager-Pacific Northwest & B.C.
Waste Management
05.2019 - 02.2023
- Drove market area results, achieving a 20.3% margin in 2021, optimizing remote workforce and enhancing coverage for our domestic and Canadian partners.
- Managed a team of 54, including 2 managers, 3 leads, and 1 trainer, who achieved 3% cost reduction for the area.
- Expand remote workforce to 10 states, improving coverage and drove retention.
- Guided and mentored dispatch managers, fostered strong field relationships and enhanced team cohesion across 27 districts.
- Implemented weekly collaboration calls, aligning OI, Dispatch, and Business Optimization to support area and directors' needs effectively.
- Pioneered Customer Service Digitalization, leading staff in deploying automation tools for improved service delivery.
- Recognized for efforts with Circle of Excellence award celebrating the top performers in the company.
Corporate Business Solutions Analyst II
Waste Management
12.2016 - 05.2019
- Traveled throughout the Northern Tier of the corporation to identify areas of improvement, opportunities to reduce cost, improve efficiency and coach standardized processes at various locations
- Scope of 2 market areas with aligned goals for accountability and success
- Analyzed market sustainability scorecards, pinpointing key opportunities for improvement, enhancing performance metrics by 20%
- Analyzed financial dashboards with district managers, identifying key areas for improvement and developing actionable plans
- Provided feedback and assisted through on-site coaching with site leaders on business critical portions of the day
- Hosted monthly discussions on the culture of accountability to streamline processes, enhancing operational efficiency and reduce costs by 15%
- Partnered with the Directors and Operations Improvement Managers, on action plan execution
Route Manager
Waste Management
03.2014 - 12.2016
- Responsible for meeting district budget and growth goals through making sound business decisions while managing and developing a team of CDL drivers.
- Grew service satisfaction through planning, servicing our customers timely and building relationships within the industrial & residential contracts in my scope of responsibility.
- Streamlined route efficiency, achieving a 12% year-over-year improvement through effective capacity planning, coaching, and team collaboration.
- Utilized performance-base tools to remove barriers and drive coaching conversations.
- Created collaboration among my employees as a core value in their daily work-flow, while rewarding their efforts as achievements were made.
- Held the line of accountability by setting clear expectations, consistency, and follow up.
Dispatcher
Waste Management
06.2010 - 03.2014
- Assisted in consolidating Ohio and Indiana sites into the Great Lakes Market Area, enhancing efficiency.
- Scheduled daily route sheets for commercial and residential drivers, ensuring timely deliveries.
- Industrial router for multiple Ohio locations, optimizing route planning and reducing delays.
- Cross-trained within the entire department, gaining comprehensive operational knowledge.
- Streamlined driver routing processes, enhancing operational efficiency and reducing delays across commercial and residential sectors.
- Led cross-training initiatives within the department, ensuring comprehensive skill development and operational flexibility.
- Mentored new dispatchers, providing training that led to a 25% reduction in onboarding time and improved team cohesion.
Route Manager/Account Manager/Dispatcher
Capital Waste, Inc.
05.2007 - 06.2010
- Ensured excellent customer service by timely planning and servicing industrial and commercial contracts.
- Implemented strategies that fostered a 10% growth in customer base by expanding partnerships with broker vendors.
- Managed the commercial front load department of DOT regulated drivers.
- Implemented strategic re-routes, which improved operational density.
- Assisted COO in daily operations, ensuring seamless business execution.
- Maintained key client relationships, resulting in a 15% increase in long-term contracts.
- Streamlined dispatch operations, reducing service response times by 25%.
- Implemented service process, which improved service execution and reduced driver downtime.
Education
Master of Business Administration -
Purdue University Global
11.2024
J.D. -
Thomas M. Cooley Law School
Bachelor of Arts - Political Science
Oakland University
01.2009
Skills
- Strategic planning
- Organization
- Influence
- Collaboration
- Mentorship
- Self-starter
- Performance Analysis
- Business Acumen
- Customer-Focused
- Multi-disciplinary project planning
- Operations management
- Organizational development
- Business analysis
- Market Analysis
- Cost Reduction
Timeline
Area Business Solutions Manager-Mid South
Waste Management
02.2023 - Current
Area Dispatch Manager-Pacific Northwest & B.C.
Waste Management
05.2019 - 02.2023
Corporate Business Solutions Analyst II
Waste Management
12.2016 - 05.2019
Route Manager
Waste Management
03.2014 - 12.2016
Dispatcher
Waste Management
06.2010 - 03.2014
Route Manager/Account Manager/Dispatcher
Capital Waste, Inc.
05.2007 - 06.2010
Bachelor of Arts - Political Science
Oakland University
Master of Business Administration -
Purdue University Global
J.D. -
Thomas M. Cooley Law School
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