Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily Hock

Emily Hock

Matthews,NC

Summary

Analyst with a strong focus on improving reporting accuracy and data management. Recognized for meticulous attention to detail and successful collaboration across functions, leading to enhanced data validation processes and actionable strategic insights.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Commercial Business Analyst

Sealed Air Corporation
Charlotte, North Carolina
01.2023 - Current

Business Analysis, Reporting, & Insights

  • Designed and maintained Power BI reports to support commercial and operational decision-making.
  • Analyzed large datasets to pinpoint trends, variances, and performance drivers.
  • Presented actionable insights to stakeholders and leadership for strategic decisions.

Data Management, Validation, and Quality Assurance

  • Created and monitored data flows to guarantee accurate, timely reporting.
  • Contributed to multi-year data validation initiative, ensuring system-wide accuracy.
  • Investigated and resolved data discrepancies, enhancing reliability of data sources.

Cross-Functional Collaboration and Operational Support.

  • Collaborated with global teams on reporting and data initiatives to improve outcomes.
  • Leveraged advanced Excel and Outlook tools to enhance analysis and communication.

Senior Customer Service Representative

Sealed Air Corp.
Charlotte, North Carolina
08.2017 - 01.2023

Customer Service and Product Support Excellence.

  • Resolved complex customer inquiries as subject-matter expert for dedicated product line.
  • Streamlined order and service processes, enhancing accuracy and satisfaction.
  • Consistently achieved performance KPIs in high-pressure, customer-centric setting.

Cross-Functional Collaboration and Ownership.

  • Collaborated with Sales, Operations, and Corporate teams to address issues and support needs.
  • Coordinated training sessions to foster knowledge sharing and ensure service consistency.
  • Demonstrated strong ownership and accountability throughout customer engagements.

Operations Expert

Apple
Charlotte, North Carolina
10.2014 - 09.2017

Operations and Inventory Expertise

  • Implemented process improvements to reduce operational bottlenecks and enhance productivity.
  • Executed inventory receiving, counting, returns, shipping, and fulfillment in compliance with retail inventory standards

Education

Bachelor of Business -

Queens University of Charlotte
Charlotte
12-2017

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
05-2014

Skills

  • Power BI reporting
  • Excel expertise
  • Cross-functional collaboration
  • Stakeholder engagement
  • Web-based reporting tools
  • SQL proficiency
  • SAP knowledge

Certification

Lean Six Sigma Yellow Belt

Timeline

Commercial Business Analyst

Sealed Air Corporation
01.2023 - Current

Senior Customer Service Representative

Sealed Air Corp.
08.2017 - 01.2023

Operations Expert

Apple
10.2014 - 09.2017

Bachelor of Business -

Queens University of Charlotte

Associate of Arts -

Central Piedmont Community College