Emily Hock

Business Analysis, Reporting, & Insights

• Designed and maintained Power BI reports to support commercial and operational decision-making.
• Analyzed large datasets to pinpoint trends, variances, and performance drivers.
• Presented actionable insights to stakeholders and leadership for strategic decisions.

Data Management, Validation, and Quality Assurance

• Created and monitored data flows to guarantee accurate, timely reporting.
• Contributed to multi-year data validation initiative, ensuring system-wide accuracy.
• Investigated and resolved data discrepancies, enhancing reliability of data sources.

Cross-Functional Collaboration and Operational Support.

• Collaborated with global teams on reporting and data initiatives to improve outcomes.
• Leveraged advanced Excel and Outlook tools to enhance analysis and communication.

Customer Service and Product Support Excellence.

• Resolved complex customer inquiries as subject-matter expert for dedicated product line.
• Streamlined order and service processes, enhancing accuracy and satisfaction.
• Consistently achieved performance KPIs in high-pressure, customer-centric setting.

Cross-Functional Collaboration and Ownership.

• Collaborated with Sales, Operations, and Corporate teams to address issues and support needs.
• Coordinated training sessions to foster knowledge sharing and ensure service consistency.
• Demonstrated strong ownership and accountability throughout customer engagements.

Operations and Inventory Expertise

• Implemented process improvements to reduce operational bottlenecks and enhance productivity.
• Executed inventory receiving, counting, returns, shipping, and fulfillment in compliance with retail inventory standards