Summary
Overview
Work History
Education
Skills
Timeline
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Emily Hodges

Pittsburg,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Spa Attendant

CordeValle
San Martin, CA
12.2023 - Current
  • Achieved high customer satisfaction by promptly greeting customers, addressing their inquiries, and ensuring they were informed about our services.
  • Served as a valuable resource for guests, offering top-notch customer service and support in the spa segment.
  • Aided with appointment scheduling and payments processing for services.
  • Organized and maintained stocked items such as towels, linens, robes and other amenities in the locker rooms.
  • Addressed guest inquiries related to spa services and products.
  • Maintained professional appearance consistently during shifts.
  • Demonstrated comprehensive understanding of spa facility's services.
  • Ensured prompt and accurate check-in of guests at the spa reception desk.
  • Provided exceptional customer service by efficiently managing client phone calls for inquiries and reservations.

Hotel Front Desk Receptionist

Valley Inn Hotel
Sioux Falls, SD
04.2022 - 09.2022
  • Greeted guests upon arrival, answered inquiries and provided information about hotel services.
  • Checked in guests using established procedures, verified guest identification and credit card information.
  • Processed payments for guest accounts, accepted cash or credit cards as payment.
  • Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
  • Responded to customer complaints and addressed issues promptly and professionally.
  • Maintained accurate records of occupied rooms, reservations and cancellations.
  • Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
  • Provided excellent customer service to ensure a positive experience for all hotel patrons.
  • Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
  • Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
  • Updated computer systems with guest information accurately while maintaining confidentiality of data.
  • Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cleaned and maintained lobby and common areas.

Education

High School Diploma -

American High School
Fremont, CA
06-2011

Skills

  • Locker Room Management
  • Appointment Scheduling
  • Stock replenishment
  • Leading spa tours
  • Opening and closing procedures
  • Supply Restocking
  • Guest Engagement
  • Adaptability and Flexibility
  • Reliability
  • Front desk communications
  • Multitasking
  • Teamwork and Collaboration
  • Guest Services

Timeline

Spa Attendant

CordeValle
12.2023 - Current

Hotel Front Desk Receptionist

Valley Inn Hotel
04.2022 - 09.2022

High School Diploma -

American High School

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Emily Hodges