Emily Hodges
Denver,CO
Summary
Dynamic leader with a proven track record, excelling in coaching and mentoring teams to enhance customer service and drive sales. Recognized for implementing creative strategies that boosted employee productivity and fostered brand loyalty through exceptional service. Skilled in sales analytics and team motivation, consistently achieving positive customer experiences.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Sephora
Littleton, Colorado
12.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling while adhering to company policy and procedure.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Coached employees and leaders, trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed scheduling for the store to accomplish proper staffing, taking into account customer traffic, and employee strengths.
- Assisted Store Manager in the interview process of prospective employees and provided feedback.
- Increased employee productivity by developing comprehensive training strategies and providing ongoing support.
- Empowered team members and leaders by delegating tasks effectively, while also offering guidance when needed.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Led team meetings to discuss sales strategies and promotions.
Interim Assistant Store Manager
Sephora
06.2024 - 07.2024
- Selected to fill leadership gap during transitional period, managing scheduling, floor operations, and staff coverage.
- Built trust with leadership and store team through stabilization and process improvements, leading to permanent promotion.
- Drive sales growth by coaching associates, optimizing scheduling, and monitoring KPIs.
Sales and Service Leader
Sephora
02.2023 - 12.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Spearheaded initiatives aimed at enhancing the overall customer experience, resulting in positive feedback from clients and increased brand loyalty.
- Collaborated with upper management to develop strategies aimed at improving overall team performance.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Led by example through consistently maintaining excellent performance standards.
Sales and Service Coordinator
Sephora
11.2021 - 02.2023
- Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
- Increased sales revenue by building strong customer relationships and understanding their needs.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Licensed Beauty Advisor
Sephora
07.2021 - 11.2021
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Recommended complementary purchases to customers, increasing revenue.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
In-Store Influencer / Stylist
American Eagle Outfitters
04.2021 - 07.2021
- Used social media as a tool to draw in new customers
- Planned and executed weekly after-hours events in order to bring in 10% of the days total volume and attract new customers
- Conduct inventory checks and restock supplies as needed
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Attended bi-weekly conference calls with corporate partners
Sales Associate
American Eagle Outfitters, Inc
Lone Tree, CO
04.2019 - 04.2021
- Assisted customers with product selection and provided tailored recommendations.
- Maintained merchandise displays to ensure an appealing shopping environment.
- Handled cash register operations and processed customer transactions accurately.
Education
Associate of Applied Science - Business And Salon Management
Arapahoe Community College
Littleton, CO05.2022
Cosmetology -
Colorado's Finest Salon and Spa Academy
Englewood, Colorado06.2021
Skills
- Coaching and Mentoring
- Leadership
- Customer Service
- Sales
- Artistic vision and creativity
- Team motivation
Licenses
Cosmetology
Timeline
Assistant Store Manager
Sephora
12.2024 - Current
Interim Assistant Store Manager
Sephora
06.2024 - 07.2024
Sales and Service Leader
Sephora
02.2023 - 12.2024
Sales and Service Coordinator
Sephora
11.2021 - 02.2023
Licensed Beauty Advisor
Sephora
07.2021 - 11.2021
In-Store Influencer / Stylist
American Eagle Outfitters
04.2021 - 07.2021
Sales Associate
American Eagle Outfitters, Inc
04.2019 - 04.2021
Associate of Applied Science - Business And Salon Management
Arapahoe Community College
Cosmetology -
Colorado's Finest Salon and Spa Academy