Emily Jo Hönig
Los Angeles,USA
Summary
Reliable, energetic, and resourceful sales professional with over 5 years of experience in customer service, relationship building, and money handling roles. Adept at balancing roles and mastering transitions, such as the Hyatt to Marriott shift, I excelled in sales, events, and client service at Thompson & Tommie Hollywood (now Hollywood Volume). Renowned for 100% customer satisfaction, my skills in time management and effective communication consistently ensured exceptional guest and client experiences.
Overview
4
4
years of professional experience
Work History
Complex Conference Services Manager
Thompson and Volume Hollywood
Los Angeles, CA
01.2024 - Current
- Responsible for managing all corporate and entertainment groups.
- Manage the sales coordinator, and ensure tasks are completed in a timely manner for the client.
- Successfully navigated the transition of a hotel from Hyatt to Marriott, mastering new systems, and completing extensive training while managing existing group blocks, and ongoing tasks. Currently balancing roles at both Hyatt and Marriott hotels, effectively communicating, and adhering to distinct brand policies for clients.
- Executed and supported the operational aspects of booked group blocks (general proposals, contracts, customer correspondence)
- Completed weekly group resumes and presented to all departments.
- Provided staff training related to customer service standards when applicable.
- Resolved any issues that arose during the course of a group stay. Listened actively and responded quickly to client needs to handle associated challenges.
- Implement conference services policies and procedures, and communicate cut-off dates, porterage fees, cancellation, and attrition policies to clients.
- Created invoices for clients, and managed deposit schedules.
- Reviewed and finalized all group billing.
- Facilitated smooth and successful communication between client, hotel departments and external resources to meet expectations for exceptional guest experiences.
Complex Sales & Events Coordinator
Thompson & Tommie Hollywood
Los Angeles, USA
08.2023 - 01.2024
- Continued to excel in previous sales responsibilities while expanding my role to support the event department, ensuring seamless coordination and execution of both sales and event-related tasks.
- Organized all files and records.
- I reached out to event leads and sent detailed proposals.
- Assisted in selling seven different venue options to clients.
- Managed banquet event orders to present to the food and beverage teams.
- Created private signage and buffet labels for upcoming events.
- Assisted with creating and submitting group rooming lists, setting up routing, alerts, and reservation traces.
- Ensured good relationship-building in all departments to create a positive and proactive team environment.
Complex Sales Coordinator
Thompson & Tommie Hollywood
Hollywood, USA
11.2022 - 04.2023
- Assisted in creating group reservations and managed any changes requested by the client.
- Assisted in building group resumes for the conference services manager to present.
- Ensured all VIP reservations were properly routed and prepared before arrival.
- Arranged and delivered welcome amenities, and handwritten notes for upcoming VIPs.
- Prepared and followed up on transient sales quotations made for clients, negotiating terms with the client at a cost best suited for them.
- Responded to all online or telephone queries with efficiency, in a calm, and friendly manner.
- Addressed client questions, feedback, and complaints regarding their experience.
- Conducted daily communication with front desk management to gather assessments and to ensure our clients were taken care of.
- Worked with discretion, tact, and confidentiality to protect guest privacy.
Front Desk Agent
Thompson Hollywood
Hollywood, USA
07.2021 - 11.2022
- Daily duties included front desk presentation, managing email communications, processing client arrivals and departures, managing hotel and guest operations, preparing and delivering operational and sales reporting, and audit daily transactions.
- Recognized as a top upseller for higher-tiered room types.
- Continuously focused on 100% customer satisfaction and timely conflict resolution.
- Lauded as a friendly, approachable, and highly professional member of the Thompson Hotel team.
- Experience in overnight auditing.
- Received complaints using active listening and problem-solving skills, reporting reoccurring feedback to supervisors.
- Responsible for manager/supervisor decision-making during staff fluctuations.
Education
Certified - Cosmetology
Michael Vincent Academy
Los Angeles12-2019
High School Diploma -
Cabot High School
Cabot, AR05-2019
Home School -
Laurel Springs International
Qiqihar, China01.2016
Skills
- Sales and Events
- Client service
- Time management mastery
- Front Desk administration
- Skilled Collaborator
- Rapid and Adaptive
- Effective cross functional communicator
- Multiple software knowledge
- Solutions oriented professional
- High achiever
Languages
German
Native/ Bilingual
Timeline
Complex Conference Services Manager
Thompson and Volume Hollywood
01.2024 - Current
Complex Sales & Events Coordinator
Thompson & Tommie Hollywood
08.2023 - 01.2024
Complex Sales Coordinator
Thompson & Tommie Hollywood
11.2022 - 04.2023
Front Desk Agent
Thompson Hollywood
07.2021 - 11.2022
Certified - Cosmetology
Michael Vincent Academy
High School Diploma -
Cabot High School
Home School -
Laurel Springs International
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