Emily F. Holbrook
Princess Anne,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
FOOD PANTRY MANAGER
FIRST STATE COMMUNITY ACTION AGENCY
Georgetown, USA
03.2019 - Current
- Maintain Food Pantry Budget.
- Order food from the Food Bank of Delaware and various vendors.
- Create and submit monthly food reports to the Food Bank of Delaware and the department manager for the Community Action Agency board review.
- Document and update client food files upon visit.
- Maintain inventory.
- Establish and maintain relationships with Food Pantry clients and various organizations that assist clients within the community.
- Communicate and supervise volunteers of the Food Pantry.
- Record all donations of food, clothing, and other items.
- Coordinate food drives with community partners to distribute food to residents in the community.
- Attend employee-related training.
- Wrote and received a grant for the food pantry.
- Established relationships with food pantry clients and community partners.
FAMILY CONSULTANT
FIRST STATE COMMUNITY ACTION AGENCY
Georgetown, USA
10.2018 - 03.2019
- Provide community consultation support services that will assist families in overcoming the immediate crisis, when confronted with challenges from stressors.
- Connect families to available community resources, and supportive networks; provide community-based activities and resources that focus on strengthening families while promoting child safety.
- Deliver services, and link the client with services that strengthen families and protect children in targeted communities.
- Conducts community and family need assessments, conducts interviews and collects data, discusses sensitive issues such as child abuse and neglect with parents, shares information with families, and conducts home visits.
- Responsible for making a list with a description of all public and private social service organizations.
PROGRAM SUPERVISOR
EASTER SEALS OF DELMARVA
Georgetown, USA
03.2005 - 10.2018
- Prepare, maintain, and monitor program documentation for participants on caseload.
- Train and orient staff to participants' individual support needs and plans.
- Maintain professional behavior and positive relationships with participants, families, external agencies, funding sources, Easter Seals colleagues, and community resources/partners.
- Promote individual rights, treat them with dignity, and respect, and have care and compassion for individuals.
- Order and distribute supplies while remaining on the program budget.
Education
Bachelor of Science - Applied Science
Wilmington University
New Castle, DE05-2022
Associate of Arts - Human Resources
Delaware Technical Community College
DE05-2018
Skills
- Microsoft programs
- Data base entry
- Inventory
- Ordering/purchasing
- Community outreach
- Data management
- Decision-making
- Flexible and adaptable
- Training & Development
- Basic math
- Dependable and responsible
- Time management
- Data entry
- Problem solving
- Needs assessment
- Client documentation
- Inventory management
- Budget management
Timeline
FOOD PANTRY MANAGER
FIRST STATE COMMUNITY ACTION AGENCY
03.2019 - Current
FAMILY CONSULTANT
FIRST STATE COMMUNITY ACTION AGENCY
10.2018 - 03.2019
PROGRAM SUPERVISOR
EASTER SEALS OF DELMARVA
03.2005 - 10.2018
Bachelor of Science - Applied Science
Wilmington University
Associate of Arts - Human Resources
Delaware Technical Community College