Emily Holguin
El Paso,TX
Summary
Dynamic leader with a proven track record at Taco Bell, adept in team leadership and POS systems. Excelled in elevating customer satisfaction and streamlining operations, demonstrating a strong work ethic and exceptional problem-solving skills. Achieved significant improvements in efficiency and service quality, embodying a customer-focused approach and fostering a positive workplace culture. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Leader
Taco Bell
01.2024 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Analyzed sales figures and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Service Champion
Taco Bell
01.2022 - 01.2024
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Contributed positively towards overall store goal attainment through consistent work ethic.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Service and Food Champion
YogoBerry
07.2021 - 12.2021
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
- Expedited food preparation during peak hours, minimizing wait times for customers without compromising quality.
- Demonstrated attention to detail when assembling orders, ensuring accuracy according to customer preferences.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
High School Diploma -
Montwood High School
El Paso, TX06.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Strong Work Ethic
- Taking Orders
- Customer Focus
- POS experience
- Team Player
- Time Management
- Multitasking and Organization
Timeline
Shift Leader
Taco Bell
01.2024 - 05.2024
Service Champion
Taco Bell
01.2022 - 01.2024
Service and Food Champion
YogoBerry
07.2021 - 12.2021
High School Diploma -
Montwood High School