Summary
Overview
Work History
Education
Skills
Timeline
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Emily Holloway

Grand Rapids,MI

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

6
6
years of professional experience

Work History

Shift Lead

Insomnia Cookies
09.2022 - 07.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

Baker

Cheesecake Factory Inc
07.2022 - 09.2022
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.

Game Room Master

The Great Escape Room
01.2020 - 07.2022
  • Watched guests closely to maintain current understanding of gameplay.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Kept game and party rooms clean and neat for next guests.
  • Explained company policies, game rules and safety requirements.
  • Planned and set up games with specific subject matter and stories.

Seasonal Cashier

Kohls Corp
09.2019 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Warehouse Worker

Amazon
06.2019 - 08.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Cashier

Buffalo Wild Wings
10.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Early Age Instructor

Marysville Recreation Department
04.2017 - 08.2018
  • Seasonal Job in the summer
  • Taught golf lessons and dance to children from ages 5-12.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Assisted and supervised 10-20 children through entire school day.
  • Planned and executed activities to stimulate physical, social and intellectual growth.

Education

Bachelor of Arts - Film And Video Production

Compass College of Film And Media
Grand Rapids, MI
05.2023

High School Diploma -

Marysville High School
Marysville, MI
06.2018

Skills

  • Belt Conveyors
  • Reverse Logistics
  • Hospitality Management
  • Team Contribution
  • Creative Solutions
  • Motivational Leadership
  • Team Motivation
  • Customer Feedback

Timeline

Shift Lead

Insomnia Cookies
09.2022 - 07.2023

Baker

Cheesecake Factory Inc
07.2022 - 09.2022

Game Room Master

The Great Escape Room
01.2020 - 07.2022

Seasonal Cashier

Kohls Corp
09.2019 - 12.2019

Warehouse Worker

Amazon
06.2019 - 08.2019

Cashier

Buffalo Wild Wings
10.2018 - 04.2019

Early Age Instructor

Marysville Recreation Department
04.2017 - 08.2018

Bachelor of Arts - Film And Video Production

Compass College of Film And Media

High School Diploma -

Marysville High School

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Emily Holloway