Emily Honeyman

Since moving to Hayesville in mid March-beginning of April, I started a small business cleaning for private owners of cabins in the area. I am looking to find something more permanent, and steady.

• Delivered quality customer service to address urgent needs and cleaning requests.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Removed trash, debris and other waste materials from premises.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Performed regular maintenance and repairs on various cleaning tools and equipment.
• Replaced light bulbs and other electrical fixtures as needed.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Developed and implemented comprehensive cleaning plan for entire building.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.

• Completed daily tasks accurately and on-time to support shop needs.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Greeted customers entering store and offered assistance with requirements.
• Checked incoming orders and organized new stock.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Organized shelves to remove slow moving items and add new merchandise.
• Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
• Helped managers with daily checklists and last-minute requirements.
• Maximized safety and production levels by frequently cleaning and organizing work areas.
• Remained calm and composed in tense situations involving angry or upset customers.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed strict recipes and drink measurements to minimize product used.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Upheld strict regulations for safe alcohol service and food safety.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Assisted with inventorying beverage stock and bar supplies.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Prepared garnishes by evenly slicing and pitting fruits.
• Helped management plan and serve bar menu exceeding customer expectations.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Built relationships with vendors to manage orders and negotiate costs.
• Developed creative bar menus and drink recipes by researching emerging industry trends.

• Responsibilities: Markdown lead: take initial & subsequent markdowns of entire store within a deadline; check tickets, zero out merchandise, relocate new & old clearance
• Beauty Coordinator: break down the truck, sort beauty & other depts into their sections in the backroom, unload beauty carts into the dept, front & face dept, keep dept clean & neat for ease of shopping, create merchandise displays to show off new or trending products, attending meetings for weekly updates on sales, ways to improve sales and customer experiences, assisting customers in finding the right beauty products, suggesting beauty products when asked, helping wherever I'm needed in the store, etc
• FEC(front end coordinator): Responsible for running the front of the store, making break schedules, adjusting them if need be, answering phones, greeting customers, line busting, ringing out customers when line gets heavy, training new hires on the pos systems, updating cashiers on guidelines & safety information, calling for back up cashiers, assisting cashiers with sales, assisting customers with any needs, making sure the front is flowing smoothly & shoppers are enjoying their visit, etc.
• Advised and trained new employees in job tasks, offering positive reinforcement.
• Engaged customers by offering to help find needed merchandise.
• Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
• Provided expert service when greeting customers, answering phone calls and handling issues.
• Successfully oversaw and handled all merchandising and maintenance for front end.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Trained team members in successful strategies to meet operational and sales targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Mentored team members to enhance professional development and accountability in workplace.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Utilized store analytics to identify areas of improvement in customer experiences.
• Developed and implemented strategies to optimize store sales and profitability.
• Maintained transaction security by verifying payment cards against identification.
• Confirmed continual compliance with all applicable laws and regulations regarding store operations.
• Maintained accurate records of sales and financial transactions.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.
• Kept high average of performance evaluations.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Responsibilities: Opening: Wiping counter, doors, windows
• Dusting, sweeping, mopping
• Fronting & facing the entire store, making sure all signage was correct
• Counting in cash drawers, opening pos systems, opening doors, taking orders in person & via phone/email using pos systems, answering phones, emails, & preparing orders in large quantities to keep the store well stocked, or to make sure customers with large orders have what they need, ordering medical supplies
• Organizing fundraisers, yard sales, etc
• To help out local business owners
• Closing: Counting down cash drawers, making sure they balance
• Shutting down the pos systems, getting orders ready to go for the following morning.

• Responsibilities: Lead Training Cashier, in charge of training all new hires, as well as management when the new pos system was implemented, responsible for assembly of all displays including generators, pressure washers, air compressors, tool boxes, etc
• Fronting and facing the aisles while not busy with customers or other projects, in charge of taking markdowns, making tickets, creating displays, building planograms for clothing & other items, selling protection plans, OMS sales, holding leadership meetings to coach fellow employees on how to better sell OMS/ PPP's, assisting customers with large purchases out to their vehicles, operating a forklift, assisting in the warehouse, etc.