Overview
Work History
Education
Skills
Timeline
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Emily Hook

Emily Hook

Overview

8
8
years of professional experience

Work History

Product Manager

7-Eleven
05.2023 - Current
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

Associate Product Manager

SmartFlyer
10.2022 - 03.2023
  • Streamlined internal reporting procedures, creating templates to project new partnership opportunities and status updates of current partner relations
  • Oversaw accounting operations for Products and Partnerships team
  • Curated backend website additions and updates on a daily basis, along with initiating new product pages for partners
  • Instituted new procedures for partner collaboration, in order to streamline internal processes and improve efficiency during collection periods
  • Collaborated with Brand Team in preparation for our company wide summit in '21, '22, '23, with projects ranging from gathering and preparing partner data to be featured during the summit's keynote presentation, allong with assisting in event application development

Commissions Coordinator

SmartFlyer
02.2019 - 09.2022
  • Supported team with allocating received payments into commissions operating systems Trams (2019-2021), and SION (2021-2022), while aiding in chasing overdue commissions on a weekly basis
  • Assited in creation and implementation of new processes during company-wide transition from one CRM platform to another
  • Helped with agent onboarding to new invoicing and commission tracking platform, while working to create a more streamlined operation between independed contractors and internal accouting team

Financial Services Assistant

International House Dublin
06.2018 - 08.2018
  • Oversaw bank transfers and credit card payments' allocation for both language school and college operations
  • Involved in bank reconciliation reports, drawing purchase orders, and issuing receipts
  • Computed and tailored specific financial data to their respective departments
  • Communicated with current and prospective students' agents in 12 countries, completing invoices to be sent and gaining information for processing of a student's acceptance
  • Continuously upheld a desire to stay in front regulatory developments, adapting to a changing workplace each week with new student arrivals

S.A.K.E. Innovation Team Member

University of Arkansas
08.2017 - 12.2017
  • Spearheaded idea generation and product innovation for over 400 ideas, centered around establishing new profit centers, in order to present new concepts to a team of financial and marketing advisors and effectively evolve with changing trends and demands
  • Developed innovative ways to raise market share and awareness of the program by all current students, alumni, faculty and Hog Fans, through focused product development
  • Involved in method formulation of ways to continue the legacy of a fully functioning student-led business on campus, with members earning exposure to all aspects of the business process, from R&D to launch

Education

Bachelor of Science - Business Administration in Finance

University of Arkansas
Fayetteville, Arkansas
05.2018

Skills

  • Process streamlining
  • Proficiency in Quickbooks, Squarespace design, and Excel
  • Communication skills
  • Results-oriented
  • Process management

Timeline

Product Manager

7-Eleven
05.2023 - Current

Associate Product Manager

SmartFlyer
10.2022 - 03.2023

Commissions Coordinator

SmartFlyer
02.2019 - 09.2022

Financial Services Assistant

International House Dublin
06.2018 - 08.2018

S.A.K.E. Innovation Team Member

University of Arkansas
08.2017 - 12.2017

Bachelor of Science - Business Administration in Finance

University of Arkansas

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Emily Hook