Emily Hooyer

• Conducted assessments to diagnose mental illness, develop treatment plans and monitor progress.
• Counseled patients on stress management techniques such as relaxation exercises, mindfulness meditation, and cognitive-behavioral therapy.
• Assisted clients in developing healthy coping skills, setting goals and improving communication.
• Supported patients in developing self-advocacy skills related to their mental health needs.
• Adhered to HIPAA confidentiality requirements by safeguarding files.
• Referred clients to external resources for additional support.
• Created client treatment plans based on assessments and goals.
• Conducted therapeutic individual and family therapy sessions.
• Provided crisis intervention services when necessary including emergency assessments, short-term counseling, referral to appropriate services or hospitalization if needed.
• Consulted with community agencies regarding referrals for additional services or resources needed by clients.
• Implemented evidence-based interventions such as Dialectical Behavior Therapy or Acceptance Commitment Therapy.
• Maintained accurate records of client sessions, treatments and progress using an electronic health record system.
• Assessed patients for risk of suicide attempts or harmful behavior toward others.

• Conducted assessments to diagnose mental illness, develop treatment plans and monitor progress.
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Assisted clients in developing healthy coping skills, setting goals and improving communication.
• Supported patients in developing self-advocacy skills related to their mental health needs.
• Adhered to HIPAA confidentiality requirements by safeguarding files.
• Referred clients to external resources for additional support.
• Created client treatment plans based on assessments and goals.
• Conducted therapeutic individual and family therapy sessions.

• Enhance the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with company’s core values
• Responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions
• Provide training's to community partners
• Responsible for establishing relationships with resources in the community who can train on specialized topics
• Immediate areas of expertise include Motivational Interviewing, Trauma Informed Care,
• Resiliency, Critical Time Intervention, Person Centered Communications, Motivational Interviewing, Strengthening Families, Boundaries, and more
• Support and supervise staff by providing day-to-day supervision, including administrative and clinical supervision, completing written performance evaluation, hiring and terminating staff
• Conduct community outreach and public education through presentations at partnering organizations
• Develop strategies to sustain and expand the program.
• Developed, updated and implemented policies and procedures.
• Set scheduled, delegated assignments and monitored performance against goals.
• Motivated, developed and promoted employees to take on new levels of responsibility within all departments.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed detailed plans based on broad guidance and direction.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry employees.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Launched quality assurance practices for each phase of development
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Reduced waste and pursued revenue development strategies to keep department aligned with non-profit fiscal budgets.

• Conducted community workshops to promote Supportive Family Services programs and educate public on available services.
• Monitored program performance and outcomes for successful delivery of services.
• Analyzed trends and data to inform decision-making and program development.
• Utilized grant writing skills to secure additional program funding.
• Developed and implemented training programs for staff.
• Created and managed budgets, efficiently allocating resources for social and community service projects.
• Develop a two generational program addressing the needs of family system of clients within Catholic Social Services (CSS) of Alaska.
• Development and implantation of Strengthening Families Protective Factors Class Structure.
• Development and Implementation of Parent Café’s within Anchorage area.
• Support and supervise staff by providing day-to-day supervision, including administrative and clinical supervision, completing written performance evaluation, hiring and terminating staff.
• Conducted outreach activities to engage local stakeholders and community partner agencies in programs.
• Collaborated with community members to develop and implement service initiatives.
• Implemented strategies to increase public awareness of social and community service programs.
• Assessed community needs and identified resources for social and community service programs.
• Managed volunteer programs focused on providing community services to underserved populations.
• Researched best practices and developed strategies to improve program outcomes.
• Advocated for social and community service programs to increase awareness and funding.
• Participated in community events to promote services and engage with public.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• As the Co-Occurring Clinician I provided services across the Recovery Services Continuum
• Provided clinical and therapeutic roles, including direct services to clients who have been identified as needing both mental health and substance abuse treatment
• Duties included: individual counseling, group therapy, education, screening, treatment planning, crisis intervention, coordination, and referral to needed services

Duties and Responsibilities:

• Provide mental health services as they occur concurrently with substance abuse/chemical dependency disorders in accordance with the mission, goals, objectives and policies and procedures of recovery services
• Provide telehealth individual and group facilitation utilizing approved COVED protocols
• Responsible for carrying a caseload of 40+ participants while working on a team which includes case managers
• Conduct screening and gather information from the client, family and other sources to support abstinence and life improvement
• Conduct clinically specific groups that address clients' co-occurring disorders
• Provide individual counseling and education to individuals through approved counseling methods, lectures and video materials
• Use approved handouts and other homework materials to enhance and support counseling experience
• Maintain Recovery Services Case Management System (RSC) client records and written reports in an accurate and timely manner
• Actively participate in case staffing sessions to assure continue of care for mental health services by addressing progress in mental health goals and objectives; as well as, participation and progress information

Additional duties include:

• Facilitate parenting classes through telehealth interfaces
• Build curriculum for multiple weekly groups including Psycho-education, mental health processing, building of coping skills and use of CBT, ACT, and strength based interventions
• Engage participants in building a Wellness Recovery Action Plan.
• Assessed patient Mental and Behavioral needs to design most-appropriate treatment plan.

• Provide psychotherapeutic services to behavioral health clients including Medicaid and marginalized individuals
• Supervised busy caseload (40+ clients), managing clients, balancing workload and prioritizing client needs.
• Provide Integrated Behavioral Health Assessments through a variety of evaluation techniques
• Provide counseling through a variety of treatment modalities, including individual, group, and family therapy that meet behavioral health standards of care
• Provide an eclectic therapy model including: Cognitive Behavior Therapy, Family Systems
• Theory, Motivational Interviewing, Trauma-Informed, and addiction modalities
• Coordinate services with Chemical Dependency team for co-occurring disorder clients
• Participate in supervision, peer consultation and peer records review
• Provides therapeutic consultation services to other Integrated health departments and Tribal programs as directed and approved by the Behavioral Health Director
• Maintain clients records in accordance with the Medicaid standards
• Follow all grant requirements, including AKAMAI and reporting grant requirements to supervisor
• Timely submission of billing information
• Administered personality assessments, behavioral assessments and assessments of intellectual functioning.
• Facilitated and conducted group and individual therapy sessions to address PTSD, anger management, substance abuse and grief.
• Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
• Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
• Implemented psychological interventions and coordinated community resources to assist clients' in community integration.
• Assisted clients by helping develop skills and behaviors necessary to recover from addiction and modify behavior.
• Conducted patient intake assessments and interviewed families to gather psychiatric histories and develop treatment plans.
• Supported clients by providing referrals and linkages to substance abuse and medical services.
• Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
• Encouraged patients to discuss experiences in group and individual settings.

• Long Term Music education teacher for North Star Elementary
• Roving Sub - Adapt to multiple grade levels throughout day
• Develop daily teaching curriculum
• Execute outlined curriculum from absent teacher
• Mindful coping interventions
• Crisis interventions.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Provided instruction for students in core subject areas.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Supervised lunchroom and recess activities.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Collaborated with colleagues to develop innovative approaches to teaching.
• Adapted lesson plans and student activities to meet needs of students with special learning needs.

• Development of Behavioral Support Plan
• Coach (group & 1:1) plan to provider and staff
• Lead all staff trainings on PCE standards & techniques
• Communication between state and facility
• Client advocate
• Provide short term solutions focused interventions and training. Development training curriculum (handouts & worksheets)
• Modified general skills curriculum for special-needs adults and caregivers using various instructional techniques and technologies.
• Cultivated connections and strong client to caregiver rapport to foster engagement, in addition to recording client progress to inform caregivers, and Medicaid support team of case managers.
• Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
• Provided life skills programming for students with moderate to severe alzheimer's disease.
• Promoted memory, cognition and language development with hands-on activities and individualized instruction.
• Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
• Applied proven strategies to improve clients' sensory- and perceptual-motor skills.
• Provided emotional support to clients, caregivers, and families.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Observed and monitored client behavior and responses to treatment.
• Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
• Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.

• Youth & Child Assessment and Diagnosis
• Treatment Planning
• Counseling & Crisis screening/management
• Community Integration
• Conducted patient intake assessments and interviewed families to gather psychiatric histories and develop treatment plans.
• Supported clients by providing referrals and linkages to substance abuse, mental and medical services.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
• CBT methodology & Interventions
• Group Facilitator & Curriculum Development: Art Therapy
• Administered personality assessments, behavioral assessments and assessments of intellectual functioning.
• Facilitated and conducted group and individual therapy sessions to address PTSD, anger management, substance abuse and grief.
• Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
• Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
• Used Credible to prepare and maintain diagnostic records, progress notes and federal and state-mandated forms.
• Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.

• Event planning
• Moderate communication between faculty & students
• Survey, collect & evaluate results; data entry.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Resolved student and faculty concerns with little oversight.
• Create and updated faculty and student tracking documents.
• Researched and identified solutions to technical problems.
• Developed and implemented preventive maintenance procedures.
• Generated reports to track performance and analyze trends.

• Participated in meetings with other healthcare professionals to discuss best practices.
• Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
• Intervened on behalf of patients when necessary to ensure optimal outcomes.
• Supervised 28 staff members and provided periodic performance evaluations.
• Developed and maintained clinical policies and procedures.
• Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
• Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
• Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements.
• Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
• Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
• Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
• Coordinated weekly work schedules for department employees.
• Analyzed data to identify trends in quality improvement initiatives.
• Provided clinical oversight for over 600 patients.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Devised processes to boost long-term business success and increase profit levels.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed and implemented strategies to maximize customer satisfaction.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Develop workflow patterns and project management within established budget
• Established & engineered new customer assist program
• Balanced customer accounts: receivables & payables
• Re branding of business via social media & website development
• Advance media presence
• Administer customer relations
• Develop add campaigns