Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Emily Horan

NJ

Summary

Customer‑focused professional with proven success in fully remote environments. Achieved the highest national sales average on record while working remotely. Skilled in customer support, sales, logistics coordination, and healthcare administration. Highly disciplined, dependable, and tech‑savvy with a strong track record of meeting—and exceeding—targets.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Portrait Consultant

Re:Member Church Directories
Fully Remote
09.2024 - Current
  • Provide end‑to‑end remote customer support: handle inquiries, resolve scheduling and order issues, and follow up to ensure satisfaction.
  • Exceeded monthly sales and service goals; achieved the highest national sales average on record through consultative selling and active listening.
  • Utilize CRM tools, video conferencing, and email to deliver personalized service to a nationwide client base.

Coordinator

Clean Harbors
South Plainfield, NJ
10.2023 - 06.2024
  • Scheduled daily operations, tracked fuel usage, and maintained digital logs for equipment and supplies.
  • Managed permit tracking, inspections, and driver safety using the Samsara platform.
  • Served as liaison between branch and corporate teams, driving process improvements and clear communication.

Medical Assistant (Externship & Employee)

Internal Medicine
Somerset, NJ
02.2017 - 01.2019
  • Prepared patients, recorded vital signs and medical histories, and performed EKGs and phlebotomy.
  • Scheduled appointments, managed patient files, and handled front‑desk inquiries.
  • Supported physicians with documentation, patient communications, and workflow coordination.

Education

CDL Training -

Smith and Solomon, Linden, NJ
05.2021

Medical Assisting Training -

American Institute of Medical Sciences, Edison, NJ
05.2017

Skills

Customer Experience & Communication

- Remote support, issue resolution, client retention, upselling, active listening

Technology & Systems

- Microsoft Office Suite, CRM platforms, Samsara logistics software, digital recordkeeping

- Quick to learn new tools; troubleshoot basic hardware/software issues

Operational Excellence

- Workflow coordination, scheduling, data entry, compliance tracking

- High attention to detail; strong time management; multitasking under pressure

Remote‑Work Readiness

- Dedicated home office with reliable high‑speed internet and professional tech setup

- Proficient with video conferencing (Zoom, Teams), chat (Slack), and email platforms

- Disciplined, self‑motivated, and accountable in independent environments

Personal Attributes

- Adaptable, solution‑oriented, proactive, dependable, team‑minde

Certification

  • Class A CDL
  • Hazmat Endorsement
  • Tanker Endorsement
  • OSHA Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Portrait Consultant - Re:Member Church Directories
09.2024 - Current
Coordinator - Clean Harbors
10.2023 - 06.2024
Medical Assistant (Externship & Employee) - Internal Medicine
02.2017 - 01.2019
Smith and Solomon - CDL Training,
American Institute of Medical Sciences - Medical Assisting Training,

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Emily Horan