Summary
Overview
Work History
Education
Skills
EXTRA OPPORTUNITIES
Timeline
Generic

Emily Horn

Birdsboro,PA

Summary

A college graduate who majored in Business Administration and Management. Seeking a job in that field of study with a company that helps employees learn, grow, and seize every opportunity.

Overview

8
8
years of professional experience

Work History

Customer Service Administrator

Penske Truck Leasing
Reading, Pennsylvania
02.2025 - Current
  • Managing customer fleets and assisting with maintenance scheduling daily. Speaking with customers over the phone and via email. Communicating via district calls with service teams at service locations regarding units running overdue. Supported LEAN team efforts to enhance workflow processes. This team works to promote associates to submit tips and tricks on how to make their jobs more efficient for the customers and themselves. Contributed to a pilot group for the new scheduling application and provided mentorship to associates.

Pharmacy Clerk

Cencora
Reading, Pennsylvania
10.2024 - 02.2025
  • Interacting with customers at all times and answering medication-related questions. Handling customers’ prescriptions and taking the extra step to verify correct personal information. Handling money and using the register system specific to the hospital.

PFS Facilitator

The GIANT Company
04.2018 - 10.2024
  • To shop for a customer’s order correctly and efficiently while being timed. Hand-pick items specifically for each order as well as talking to customers and answering questions over the phone. Required to manage multiple tasks and applications on a computer at a given time. Using customer service skills while personally delivering the order to a customer’s vehicle during the scheduled time frame.

Purchasing Intern

CNH Industrial
05.2024 - 08.2024
  • To understand the lifestyle of working in a professional office environment. Conducting research and completing projects related to materials, machinery and logistics. Communicating with people through online meetings and emails. Working with Microsoft Office applications daily. Challenged to look at each project with a new perspective and given trust to work on important tasks.

Education

B.S.B.A - Business Management & Administration

Kutztown University of Pennsylvania
Kutztown, PA
12-2024

Skills

  • Time Management
  • Scheduling software
  • Team collaboration
  • Problem solving
  • Customer Service
  • Organizational skills
  • Microsoft Office Applications

EXTRA OPPORTUNITIES

Helping Harvest Food Bank, Volunteer, Reading, PA, 2023-2025

Relay for Life, Team Member, Birdsboro, PA, 2018-2019

Timeline

Customer Service Administrator

Penske Truck Leasing
02.2025 - Current

Pharmacy Clerk

Cencora
10.2024 - 02.2025

Purchasing Intern

CNH Industrial
05.2024 - 08.2024

PFS Facilitator

The GIANT Company
04.2018 - 10.2024

B.S.B.A - Business Management & Administration

Kutztown University of Pennsylvania
Emily Horn