Open To Work
Emily Hovater
Florence,AL
Work Preference
Overview
19
19
years of professional experience
3
3
Certification
4
4
Professional Development courses
Work History
Crisis Line Advocate
Safeplace, Inc
confidential location, AL
08.2021 - Current
- Controlled access to confidential information and secure areas, ensuring compliance with privacy protocols.
- Provided general administrative support to mid-level executives, contributing to improved workflow and operational success.
- Handled correspondence management, providing essential support for crisis line operations.
- Facilitated policy communication and guidance to uphold operational standards on the crisis line.
- Monitored training sessions to ensure adherence to crisis intervention protocols.
- Resolved critical issues independently, while maintaining effective crisis line operations during solo shifts.
- Monitored premises and surveillance systems, identifying and addressing over 100 suspicious activities.
- Identified and utilized relevant data sources to corroborate program policies effectively.
- Utilized confidential and open-sourced databases for information retrieval.
Summer Program Assistant
Riverbend Center For Mental Health
Florence, AL
05.2021 - 07.2021
- Controlled access to confidential information, safeguarding data integrity and privacy.
- Attended meetings to support program objectives and enhance team collaboration.
- Communicated program policies effectively to program participants, ensuring clarity and understanding.
Family Development Specialist
Health Connect America
Pulaski, TN
09.2020 - 01.2021
- Controlled access to confidential information, safeguarding sensitive data and upholding privacy protocols.
- Executed administrative tasks to support the effective implementation of family development programs.
- Delivered policy information to clients, enhancing their comprehension and engagement.
President
Military and Veterans Student Organization-UNA
Florence, Alabama
08.2019 - 08.2020
- Prepared detailed and concise subject matter reports to facilitate effective meeting discussions.
- Assessed data to guide decision-making in organizing events for groups exceeding 50 participants.
- Ensured prompt submission of reports to the VA Coordinator and Student Engagement office.
- Developed detailed support materials to streamline organizational event execution.
Social Work Intern
Office of International Affairs-UNA
Florence, AL
01.2020 - 04.2020
- Controlled access to sensitive information and restricted zones, maintaining confidentiality, and safety.
- Directed a team autonomously to address program challenges.
- Managed office correspondence efficiently to support seamless communication in a professional setting.
- Executed general administrative duties and front desk operations, ensuring efficient communication and support for students, and staff.
- Collaborated with the immediate director to develop and refine policy frameworks.
Youth Advocate
Youth Advocate Program, INC, Y.A.P
Sheffield, AL
07.2019 - 02.2020
- Facilitated general administrative processes to support the effective functioning of youth advocacy efforts.
- Communicated policy details effectively to clients and their guardians, ensuring clear understanding and compliance.
- Managed and resolved client challenges independently during sessions, fostering positive experiences.
Fulfillment Associate
Belk Department Store
Florence, Alabama
12.2018 - 02.2019
- Processed online orders.
- Sorted printed orders into known retail categories.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Recorded daily activities for inventory control.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Assembly Line Production Worker
Red Gingham Gourmet
Florence, Alabama
04.2015 - 08.2018
- Assisted quality assurance by inspecting items and removing defective parts.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Maintained ingredients and supplies inventories, enabling timely stock replenishment.
- Operated food production equipment safely and responsibly for quality output.
- Packaged food items for shipment and organized orders for delivery.
- Assembled and packaged food items securely to meet company standards.
- Recorded food production data to enable performance monitoring.
- Maintained clean work areas for optimal food quality.
- Stirred and mixed recipe ingredients by activating blenders and agitators with proper cautions and attention to detail to avoid over mixing.
- Selected, measured, and weighed ingredients based on US measurement system.
Elderly Caregiver
Self-employed
Muscle Shoals, Alabama
05.2016 - 01.2017
- Transported client medical appointments, church services, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep family members informed.
- Cleaned house, ran errands, managed laundry, organized medication, and completed weekly grocery shopping.
- Offered companionship and kindness to elderly client.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Answered phone calls.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Assisted client with physical therapy exercises.
Resident Assistant
Brentwood Assisted Living
Muscle Shoals, Alabama
06.2014 - 09.2014
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Maintained clean, safe, and well-organized patient environment.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
Private Elderly Caregiver
Self-Employed
Tuscumbia, Alabama
09.2010 - 09.2012
- Transported client to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, organized medication, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Offered companionship and kindness to elderly patients.
- Answered phone calls and scheduled medical appointments.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
Assembly Line Production Worker
Lambert Book House
Florence, Alabama
05.2008 - 08.2008
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Performed quality checks on finish products to verify compliance specifications.
- Continuously checked products for quality assurance according to strict guidelines.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Followed protocols to enhance protection and maintain safe work environment.
- Generated and maintained accurate production records.
- Boxed, labeled, and transported items to support assembly operations.
Public Safety Officer
Campus Police-UNA
Florence, Alabama
08.2006 - 12.2006
- Supervised crowds at busy events to prevent injuries and property destruction.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Served as the point of contact for students, university staff, and community members who needed assistance while on campus.
- Answered phones.
- Processed tickets.
- Maintained confidentiality of student information.
- Updated student files with correct information.
- Organized office files and documentation.
- Processed mail.
- Dispatched officers.
Mail room Clerk
USA Motors Express
Florence, Alabama
04.2006 - 05.2006
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained clean and organized mail room to promote safety and efficiency.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Organized client files.
- Faxed receipts and purchase orders to clients.
- Answered phones.
Education
Bachelor of Science - Social Work
University of North Alabama
Florence, AL05-2020
Associate of Arts - General Studies
Northwest Shoals Community College
Muscle Shoals, AL12-2013
Skills
- Crisis intervention and communication
- Administrative support
- Problem solving and critical thinking
- Security incident management
- Attention to detail
- Policy development
Certification
Workplace Security Awareness Certificate, 2024
- Hardware Basics, Cisco - 2025
- Leadership & Influence, FEMA IS - 2024
- Workplace Security Awareness, FEMA IS - 2024
Continuing Education
- Cisco Threat Intelligence 101 Course, Ongoing
- Cisco Introduction to Cyber Security Course, Ongoing
- Cisco Computer Software Basics Course, Ongoing
- Microsoft 365 Fundamentals Credential, Ongoing
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
References
References available upon request.
Timeline
Crisis Line Advocate
Safeplace, Inc
08.2021 - Current
Summer Program Assistant
Riverbend Center For Mental Health
05.2021 - 07.2021
Family Development Specialist
Health Connect America
09.2020 - 01.2021
Social Work Intern
Office of International Affairs-UNA
01.2020 - 04.2020
President
Military and Veterans Student Organization-UNA
08.2019 - 08.2020
Youth Advocate
Youth Advocate Program, INC, Y.A.P
07.2019 - 02.2020
Fulfillment Associate
Belk Department Store
12.2018 - 02.2019
Elderly Caregiver
Self-employed
05.2016 - 01.2017
Assembly Line Production Worker
Red Gingham Gourmet
04.2015 - 08.2018
Resident Assistant
Brentwood Assisted Living
06.2014 - 09.2014
Private Elderly Caregiver
Self-Employed
09.2010 - 09.2012
Assembly Line Production Worker
Lambert Book House
05.2008 - 08.2008
Public Safety Officer
Campus Police-UNA
08.2006 - 12.2006
Mail room Clerk
USA Motors Express
04.2006 - 05.2006
Bachelor of Science - Social Work
University of North Alabama
Associate of Arts - General Studies
Northwest Shoals Community College
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