Emily Hoyt

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.

I worked at a fast-pace environment on the three golf courses at Geneva National Golf Club. From this experience, I encountered hundreds of people daily. From encountering so many people daily ranging from all different ages, I really prided myself in making all my customers feel comfortable. I was able to accomplish this, by introducing myself then asking them their name, where they are from, and how this round was going. From that, I was able to investigate where I could find a common ground and have a conversation with them. This led to them wanting to get product from me and skyrocketed my sales. I valued this job more for the skills of sales, communication, leadership, and hardworking. I was successful in upselling my customers to upgrade to 6-packs for a higher cost. I also was successful selling my almost all of my products daily. This generated roughly $1000-3000 worth of sales daily. My coworkers found me as a leader. I was top 3 all season long for sales at my golf course and I was able to help others out and train girls along the way. I worked hard in maintaining my products, being time effective, and making meaningful connections.

• Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
• Managed closing duties by restocking items on cart and reconciling cash drawer.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Operated POS system to facilitate cash and credit transactions and refunds.