Emily Huang
Naperville,IL
Summary
Dynamic professional with extensive experience in order processing and inventory management at TerraKlay. Proven track record of enhancing customer satisfaction through effective communication and meticulous attention to detail. Strong problem-solving skills contribute to successful project outcomes. Bilingual in English and Mandarin, fostering collaboration and efficiency within teams.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer
Naperville Humane Society
Naperville, IL
01.2024 - Current
- Facilitated guidance and support for fellow volunteers throughout shifts.
- Greeted visitors and offered assistance in finding the perfect animal, our upcoming programs, and any other inquiries.
- Assisted with fundraising efforts, including planning and hosting events and donor outreach.
- Maintained the cleanliness and organization of the front counter and animal areas.
- Organized and maintained records of volunteer hours and donations.
- Caring for small animals, such as cats and dogs.
- Followed directions from supervisors and completed tasks within the appropriate timeframe.
Order Processor
TerraKlay
Naperville, IL
03.2024 - 05.2024
- Received verbal or written instructions from customers pertaining to their specific needs.
- Assisted customers with inquiries related to product availability or changes in order status.
- Investigated discrepancies between customer orders and vendor invoices for resolution.
- Monitored inventory levels, placing replenishment orders when necessary to maintain stock levels.
- Processed returns according to established procedures while maintaining a high level of accuracy.
- Reviewed customer orders to ensure the accuracy of the product, quantity, and pricing.
Education
Bachelor of Science - Biochemistry
University of Illinois At Chicago
Chicago, IL05-2028
High School Diploma -
Naperville North High School
Naperville05-2024
Skills
- Proficient in Microsoft Office Suite
- Data analysis
- Bilingual (English and Mandarin)
- Interpersonal skills
- Telephone and email etiquette
- Record keeping
- Inventory management
- Teamwork and collaboration
- Effective communication
- Optimistic and calm attitude
- Leadership qualities
- Attention to detail
- Adaptability and dependability
Certification
- Driver's License
Languages
Chinese (Mandarin)
Full Professional
References
References available upon request.
Timeline
Order Processor
TerraKlay
03.2024 - 05.2024
Volunteer
Naperville Humane Society
01.2024 - Current
Bachelor of Science - Biochemistry
University of Illinois At Chicago
High School Diploma -
Naperville North High School
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