Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Emily Hubbard-Fox

Portland

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Client Access Services Navigator position. Offering excellent communication and good judgment. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Certified Recovery Mentor and Outreach worker experienced in coordinating care for vulnerable individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hep C Outreach & Linkage to Care

Central City Concern
05.2023 - Current


  • Enhanced community awareness of health programs through targeted outreach efforts and partnerships with local organizations.
  • Streamlined referral processes for efficient patient transitions between healthcare providers and support services.
  • Reduced gaps in care by identifying barriers to treatment adherence and providing tailored interventions for each client.
  • Collaborated with multidisciplinary teams to ensure continuity of care for patients throughout the healthcare continuum.
  • Boosted patient satisfaction levels through regular follow-up communication, addressing concerns, and advocating on their behalf when necessary.
  • Developed strong relationships with external partners, fostering collaboration for more effective service delivery across the network.
  • Proactively addressed potential barriers to program success by conducting thorough assessments of community needs and adjusting strategies accordingly.
  • Upheld correct protocols for infection prevention and control
  • Maintained safe and sterile environment for optimum patient treatment.
  • Educated patients on preventive healthcare strategies and at-home care.
  • Maintained detailed records of patient health information in Centricity and Epic.
  • Scheduled tests and procedures for patients needing additional or specialized care and provided transportation when needed.
  • Prepared laboratory specimens for testing, obtained results and notified patients of findings.


Receptionist

Old Town Clinic
08.2022 - 05.2023
  • Greeted visitors and initiated triage processes for patients to streamline patient flow.
  • Maintained current and accurate medical records for patients.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintain operations in the front office of a fast paced busy medical clinic that serves a high volume of patients everyday.
  • Proficient in helping patients and those who come into the clinic in a kind and empathetic manner.
  • Provide respectful engagement to adults with histories of chronic homelessness, serious psychiatric disabilities and co-ocurring substance disorders.
  • Improved patient satisfaction by finding creative solutions to problems.
  • Provide advocacy for patients when they encounter barriers.


Head Coach & Lead Mentor

The Recovery Gym
08.2018 - 06.2022
  • Shared resources, opportunities and activities to support mentee's learning and development.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Listened to member concerns and resolved issues promptly to maintain satisfaction.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Established classes to effectively match skill and learning levels of all participants.
  • Developed and organized group fitness health program for gym of over 100 members.
  • Encouraged sustainable habits for health, fitness and well-being.
  • Collaborated with team members to achieve target results.


Education

Associate of Arts -

Walla Walla Community College
Walla Walla, WA

GED -

Walla Walla Community College
Walla Walla, WA
06.1998

Skills

  • Creativity and Flexibility
  • Dependable, Reliable and Dedicated
  • Problem Anticipation and Resolution
  • Community Outreach
  • Decision Making
  • Written and Verbal Communication
  • Work Organization and Prioritization
  • Program Fundraising
  • Cultural Competency
  • Healthcare Navigation
  • Interdepartmental communication
  • Maintaining Patient Records
  • Patient Care Coordination
  • Relationship Building
  • Patient Advocacy
  • Direct Patient Care

Certification

Certified Peer Mentor THW# THW000105542

CPR/AED

CrossFit Level 2

CrossFit Weightlifting 1 Certification

Additional Information

I have personal experience as a someone who lived unsheltered for a years. I have overcome so much with a recovery date of 3/18/18. My journey to healing started with the help I found at CCC. From health care, hep c treatment, mental health services, HRR, housing at The Hotel Alder, EAC and now fulltime employment, my life has completely transformed and I know my own lived experience would be a huge asset to the Hep C Team at Central City Concern.

Timeline

Hep C Outreach & Linkage to Care

Central City Concern
05.2023 - Current

Receptionist

Old Town Clinic
08.2022 - 05.2023

Head Coach & Lead Mentor

The Recovery Gym
08.2018 - 06.2022

Associate of Arts -

Walla Walla Community College

GED -

Walla Walla Community College

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Emily Hubbard-Fox