Emily Huff
Wilmington,NC
Summary
Proven leader and efficient problem-solver, adept in quality control and team collaboration. Enhanced client satisfaction through exceptional service and reliability. Skilled in data entry and conflict resolution, consistently optimized operations and demonstrating a commitment to excellence as well as a results-driven approach. Skilled in data entry and conflict resolution, consistently delivering results beyond expectations.
Overview
23
23
years of professional experience
Work History
Cleaner
Coole Cleaners
Wilmington, NC
02.2014 - 03.2024
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping and dusting.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
Managing Bartender
Champions
Morrisville, NC
06.2004 - 02.2006
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on customer service standards, and company policies to ensure consistent quality across the team.
- Addressed customer concerns promptly and professionally, leading to patron loyalty and repeat business.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Customer Service Cashier
Marshalls
Cary, NC
05.2003 - 09.2005
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Learned duties for various positions and provided backup at key times.
Warehouse Lead
Glass Baron
Virginia Beach, VA
01.2001 - 06.2002
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Acted as liaison between company departments and warehouse teams.
- Performed inventories and stocked new equipment and Product.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Received new stock and input values into computer system.
Education
General - General Studies
New Hanover High School
Wilmington, NC02.2000
Skills
- Quality control
- Team Collaboration
- Checklists and Recordkeeping
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
Timeline
Cleaner
Coole Cleaners
02.2014 - 03.2024
Managing Bartender
Champions
06.2004 - 02.2006
Customer Service Cashier
Marshalls
05.2003 - 09.2005
Warehouse Lead
Glass Baron
01.2001 - 06.2002
General - General Studies
New Hanover High School